Beechfield Medical Centre
Beechfield Gardens, Spalding, Lincolnshire, PE11 1UNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beechfield Medical Centre.
Reviews
-
Review titled Exceptional
Rated 5 stars out of 5
by Rebecca gaunt - Posted on 31 July 2023
Went above and beyond, explained fully what was wrong. Examined me fully and took the time to answer any of my questions. Very professional and friendly. All doctors should take note. Absolutely brilliant. Thank you!
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 02 August 2023
Dear Rebecca, Thank you so much for taking the time to leave a review. I am pleased to hear that you have had a good experience and I will be sure to pass your kind comments on to our team who will certainly appreciate them. Kind Regards, Melissa - Practice Manager
-
Review titled Great DR.
Rated 5 stars out of 5
by Nick - Posted on 31 July 2023
Really great and explained everything putting my mind at rest, very informative and listened whilst checking with compassion
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 02 August 2023
Dear Nick, Thank you so much for taking the time to leave a review. I am pleased to hear that you have had a good experience and I will be sure to pass your kind comments on to our team who will certainly appreciate them. Kind Regards, Melissa - Practice Manager
-
Review titled Triage Concerns
Rated 2 stars out of 5
by Rottweiler - Posted on 21 July 2023
My partner last year contracted MRSA and spent a month in hospital. On this Tuesday he had a biopsy to check whether there is any MRSA left in his knee so he may have the knee replacement he really needs. On Thursday as instructed to remove outer dressing to view the wound sites. The wounds were swollen one much more than the other and was infected. Contacting GP surgery to ask for antibiotics in the short term to head off anything further and was told no more appointments were available that day. Receptionist didn't check it might be important for the patient even though informed of the previous MRSA. I called back for my partner and was told an appointment had appeared which was booked and posted photos to the link. requested. However if I had not pursued this he could well have contracted MRSA again. Surely receptionists should check on these occasions that it's ok to wait for another day rather than a brush off to 111 or AandE to allow patients to get the help they need. I am so angry that the receptionist can be instrumental in the potential of life changing illness
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 24 July 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager
-
Review titled Lovely and friendly
Rated 5 stars out of 5
by Chance Savic - Posted on 31 July 2023
Examined Chance fully, made him feel at ease and helped to clean his back due to the residue of the plaster which was there. Examined him and explained everything he was checking for. Was very patient with Chance throughout. Very friendly.
Visited July 2023
Review titled Beechfield Medical Centre
Replied on 02 August 2023
Dear Mr Savic, Thank you so much for taking the time to leave a review. I am pleased to hear that you have had a good experience and I will be sure to pass your kind comments on to our team who will certainly appreciate them. Kind Regards, Melissa - Practice Manager
-
Review titled Unable to get a physical appointment
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
Need a urgent appointment stroke survivor. Dizzy could fall. 45 in call then no app. 111 app 14 in queue. Next day gp 32 in queue. Gp call back pm. Call again after 14.00pm. Told really busy. Need to come to surgery as Practice Manager doesn't take calls. Have to physically come to surgery to fill in form to complain. Told Gp could ring up to 6.30 pm to discuss my symptoms. Very emotional as bereathed. No empathy from reception. Just Told over and over again everyone in same boat Busy. Then got phone call from lovely sympathetic Gp . Seen immediately. This surgery has a new second surgery . Old surgery empty when I arrived. I know primary care is busy but this surgery is lacking in providing appointments. Unapproachable and dismissive over the phone. The clinical staff are wonderful when you can eventually see them. I can't fault the eventual care i recieved. But today I was frightened my Stoke was extending. Something needs to be done so patients can be seen in a timely manner. I apologised to reception to the reception staff when physically at the surgery. But I was able to do that rather than go to A/E which was my next destination
Visited May 2023
Review titled Beechfield Medical Centre
Replied on 05 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that our services fell short of your expectations in this instance and for any upset and frustration this has caused you. If you wish to discuss your individual experience in more detail, please do contact the practice directly. Kind Regards, Melissa - Practice Manager