Beechwood Medical Practice
Beechwood Road, Bristol, BS16 3TDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled They don't care
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
They've cancelled my appointment less than an hour before I was supposed to attend. Instead of calling me and giving me option to rearrange, they've send a text message to ring their reception. After waiting on the line for a long time and finally speaking to somebody, I was told there's no appointment for me for next 2 weeks!! And I couldn't even book it for then, I need to ring again apparently. Also, this is not the first time this happened to me. I give up now and hope my problem just goes away, because I definitely won't get any help here.
Visited August 2023
Review titled Beechwood Medical Practice
Replied on 25 August 2023
Dear LK, I am sorry you have felt you need to rate us so low on various media sites following our contact with you yesterday. We had very short notice of a GP being unwell and unable to work and had to contact many patients to rearrange appointments. We understand that you were offered another appointment when you spoke to the receptionist but you declined to take what we could offer. We apologised if we were causing any inconvenience by having to ask you to rebook and it is not something we like to have to do.