Belgrave Medical Centre
The Surgery, 13 Pimlico Road, London, Greater London, SW1W 8NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
The reception gives out incorrect information. The receptionist told me to go to the pharmacy without seeing a doctor, I took time off work to go to the pharmacy and they said she was completely wrong and it required a doctor prescription. They do not check or care about patients time here.
Visited July 2024
Belgrave Medical Centre has not yet replied.
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Review titled Very bad service at reception
Rated 1 star out of 5
by Tamara - Posted on 07 June 2024
There are 3 receptionists at the reception but neither of them answer the phone while chatting amongst themselves While reception is rempty and no customers , but leave customers waiting on the phone. There is recorded message on a phone which can make you wait all day.
Visited June 2024
Review titled Belgrave Medical Centre
Replied on 07 June 2024
Thank you for your feedback. All I can do is apologise about this, I will be speaking with the individuals and address the matter with all the staff at the practice and we can improve our services as a whole. Kind regards Management at Belgrave Medical Centre
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Review titled Unprofessional Rude Behavior at the GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I want to express my deep concern and dissatisfaction with the unprofessional conduct exhibited by the receptionist at your GP surgery. The receptionist, whom I believe plays a crucial role in maintaining a positive and respectful atmosphere at the surgery, displayed condescending and rude behavior during a phone interaction. After the doctor called at a time different from the scheduled appointment, I politely requested another appointment. Instead of addressing the matter professionally, the receptionist responded with hostility, hanging up the phone on me. Upon calling back to address the abrupt disconnection, I was met with further disrespect. The receptionist not only shouted at me but also insisted on patronizingly asserting how busy she was, using it as an excuse for her unprofessional conduct. The call concluded with a dismissive "bye" before she hung up again. I must emphasize that this is not an isolated incident. I have previously tolerated such behavior, but the recent episode was particularly disturbing and unacceptable. As patients, we are expected to respect the GP surgery staff, and I firmly believe that this expectation should be reciprocated. The unprofessional conduct of your receptionist reflects poorly on the entire practice, and it is with regret that I have decided to leave the surgery. I feel compelled to share my experience and strongly advise others against registering at this facility due to the unacceptable behavior exhibited by the staff. I trust that you will take this complaint seriously and address the issues at hand to ensure a more respectful and patient-centric environment at your surgery.
Visited January 2024
Review titled Belgrave Medical Centre
Replied on 07 June 2024
Thank you for your feedback. I'm sorry you feel like this and I will address this matter with all the staff at the practice and we can improve our services as a whole. Kind regards Management at Belgrave Medical Centre
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Review titled Great doctors, amazing nurse but rude reception staff
Rated 4 stars out of 5
by Munish Chopra - Posted on 24 May 2023
I have been with the practice for over ten years. I would give 5 stars to the doctors and nurses. But not one star to the reception staff. This is not a recent issue but was the case well before the pandemic. My most recent gripe is that when the nurse or doctor has asked you to make an in-person appointment why shout at me on the phone?
Visited May 2023
Review titled Belgrave Medical Centre
Replied on 26 September 2023
Thank you for your feedback. I'm sorry you feel like this and I will address this matter with all the staff at the practice and we can improve our services as a whole. Kind regards Management at Belgrave Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Very efficient surgery - I would highly recommend. Never had any issues whatsoever, staff friendly and lovely and clean reception.
Visited December 2022
Review titled Belgrave Medical Centre
Replied on 26 September 2023
Thank you for your response. I will pass this information onto the staff at the practice and inform them of your compliments. Kind regards Management at Belgrave Medical Centre
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Review titled Stitches removal with un- aseptic technique
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2022
I had called the surgery for stitches removal by the nurse. I tried to guide her as I am a nurse myself . She wasn't having it and ended calling her colleague who agreed with my initial suggestions. They were dissolvable stitches and only the hanging stitches needed to be cut out . Shocking she was quick to take non-sterile scissors out of her pocket and using non-sterile gloves quickly cut out the stitches. The schools of nursing has taught us to use aseptic techniques with surgical wounds and a sterile field needs to be prepared. I have diabetes and has caught sepsis twice. All these has been recorded in my notes and deemed as a high risk patient. Meaning necessary precautions needs to be taken in place . The nurse in questions cannot be advised otherwise , last visit with my diabetes annual was a complete waste of time ( read my reviews) . Kindly intervene as I discussed with her senior nurse in her presence.
Visited November 2022
Review titled Belgrave Medical Centre
Replied on 24 November 2022
Thank you for your feedback. I can only reiterate that as a Practice we are extremely disappointed that your recent experience of our practice has fallen short of the service that we strive to provide to all our patients and pride ourselves upon and wish to apologise for the anguish that this has caused you. As a practice will investigate this matter within our clinical meeting.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
I have tried to see a GP as I have an infection in my hand that needs treatment. I am 33 weeks pregnant so infection needs to be dealt with quickly. I was offered a phone appointment in 6 days time. This was clearly not acceptable and having seen a GP since at a walk in urgent care clinic I was advised that if I had not had antibiotics for another 6 days I would likely have needed to be admitted and given an IV. Prior to this I also recently had an appointment cancelled via text with no explanation, only hours before I was due to attend. The reception staff are 'computer says no' and the service is far from adequate. With a new baby on the way my hospital midwife has advised me (off the record) to find a new practise based on my experience recently.
Visited October 2022
Review titled Belgrave Medical Centre
Replied on 26 September 2023
To whom this may concern, thank you for your feedback. I want to clarify that this will not happen again and we now have a system call PATCH's which can be accessed via the practice website. Kind regards Belgrave Medical Centre
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Review titled Generally poor practice
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
I was registered with this surgery over a long period and had a number of very negative experiences. These included: - A close friend's disintegrated disc being missed and it being strongly implied to them that they was being neurotic. - My husband's cancer being misdiagnosed as asthma, and diagnosis only following some months later when he insisted on being referred for a chest X-ray. - Me being prescribed incompatible medicines. - Generally extremely rude behaviour from the receptionist, in line with what was noted in a number of other reviews. I would normally not leave a review like this but I think it is important to do so in these circumstances.
Visited July 2022
Belgrave Medical Centre has not yet replied.