Belgrave Surgery
1A Belgrave Crescent, Scarborough, North Yorkshire, YO11 1UBContact details and opening times
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Reviews
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Review titled The worst practice in uk
Rated 1 star out of 5
by Steve - Posted on 02 December 2024
Trying to get an appointment by phone only to be told somebody will call us back but they never do and also the. 10 weeks after blood test to tell you there's something wrong with your tests 10 weeks on
Visited November 2024
Review titled Belgrave Surgery
Replied on 03 December 2024
Dear Steve We are sorry you rated the service you received from practice 1*. When you request an appointment with the GP, depending on the outcome, it could be a callback or text message. Turnarounds are 24 hours for a same-day GP appointment request and 5 working days for a routine GP appointment request and these will need to be assessed for your medical priority by the duty doctor first before an outcome is concluded. Concerning your blood test, as we process large volumes of pathology results being a large practice, this means we are not always able to inform you when your results return as normal or satisfactory because we prioritise contacting patients whose results return abnormal and need acting. We welcome your request to discuss your blood results when they are normal/satisfactory however this is usually accommodated via a routine waiting list appointment with a clinician which means you will be asked to wait. The current wait is 3 to 6 weeks for a routine appointment. Of course, we recognise that your medical need can change over time therefore if you develop relevant symptoms and make contact then the duty doctor may offer you an appointment at an earlier date. Kind Regards Piotr Patient Experience Team