Belgravia Surgery
24 Eccleston Street, Belgravia, London, Greater London, SW1W 9PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled thin skin understanding
Rated 5 stars out of 5
by john j hoey - Posted on 12 September 2024
the nurse, ms g taylor was fully skilled in symptoms and practices for thin skin and procedures of care and bandaging
Visited September 2024
Belgravia Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
My first appointment with this clinic and honestly I was a little scared. I had smear test and it was very simple easy and pain free. Great practice with kind individuals. Thank you.
Visited July 2024
Belgravia Surgery has not yet replied.
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Review titled Responsive, Timely response
Rated 5 stars out of 5
by Valerie Michelet - Posted on 14 May 2024
I have had blood tests and a quick helpful analysis of the results and in the same week was invited for a pneumonia vaccine which was also very professionally conducted. Thank you for your swift and caring service.
Visited May 2024
Belgravia Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
First class personal and professional attention. A shrewd and experienced doctor who is also practical
Visited November 2023
Belgravia Surgery has not yet replied.
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Review titled Sadly unsatisfactory
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I have been a patient with this practice for over 40 years. My recent experience has been dismal. More often appointments have not been kept as booked, failure to listen to my concerns and general lack of care. Staff turnover is higher than expected , so no continuity. This practice has been excellent over the past 38 years but has professionally deteriorated in administration and healthcare. I will be looking for a knew practice.
Visited October 2023
Belgravia Surgery has not yet replied.
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Review titled Great practice!
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I absolutely admire everything in this surgery starting from the receptionists, HCA, nurses and of course, the doctors! Everything well organised, highly professional and very friendly and welcoming!
Visited May 2023
Belgravia Surgery has not yet replied.
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Review titled Great improvements recently
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2023
I have been a patient at the surgery for 20 years. Over the past few years the processes and procedures around all regular interactions with the surgery seemed to fall apart. It was all but impossible to get through on the phone and procedures for making appointments, repeat prescriptions etc were often illogical and ineffective. Recently, however, that has all changed significantly. The reception staff are professional, efficient, helpful and friendly. Communication is much easier by phone and by email. Messages are passed on quickly and responded to efficiently. There seem to have been quite a few changes in doctors and administrative staff and the team is doing a great job at turning things around. Thank you all.
Visited April 2023
Belgravia Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 3 stars out of 5
by Lucy Kent - Posted on 04 March 2023
Myself and my family have been coming to the surgery for a long time. Several years ago there were a number of doctors who were there for many years and who were very familiar with their patients, it was also very easy to see a doctor face to face for emergency or non emergency appointments. However over the last few years these doctors have left and every time you manage to get an appointment they are often with locum doctors. Since the pandemic it has been impossible to get an appointment and when you do it is usually over the phone and more often than not the doctors/receptionists phone at a time when the appointment was not scheduled, therefore it is impossible to answer when at work. Especially as someone who works with children in a nursery. My recent experience of trying to get a medication review for a repeat prescription has not gone smoothly. I went to see the nurse just after Christmas in the new year to have my blood pressure and bloods taken so I can re order my medication, however when I arrived at my appointment the locum nurse told me she was not the right person to do the medication review, when I have had it done by a nurse several times before. I was then told that I had to speak to the surgery pharmacist over the phone, however they called when I was at work and not able to answer my phone. Since then I have given up trying to make an appointment as something always seems to go wrong. I have considered registering with another doctors surgery. I know members of my family have had similar experiences and are not impressed with the service at the Belgravia Surgery.
Visited February 2023
Belgravia Surgery has not yet replied.
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Review titled Caring Practice
Rated 5 stars out of 5
by N Patel - Posted on 29 January 2023
Belgravia Surgery has been our family's surgery for over 25 years, if not longer. They have looked after us over the years and even when things don't go to plan, they have endeavoured to sort things out. My parents have complicated medical histories and they have been very prompt and professional in their care and service. Nobody or no service is perfect, especially with the state of the NHS currently, but the team at Belgravia are doing their best and it shows. The current admin team are on the whole knowledgeable, friendly and willing to help. Thanks Belgravia Surgery.
Visited January 2023
Belgravia Surgery has not yet replied.