Belle Vale Health Centre
Hedgefield Road, Liverpool, L25 2XEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor
Rated 2 stars out of 5
by Pat Fitzgerald - Posted on 16 September 2024
I phoned bellevale health centre surgery on thirteenth September at eight o’clock to be told all appointments had gone. I went to surgery at seven thirty this morning stood in a queue of about Twenty people only to be told no appointments available after the first lucky five people made their appointments. This is not a one off event it is on a regular basis. I can only assume appointments are being given out earlier.
Visited September 2024
Belle Vale Health Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Jennifer McGuinness - Posted on 05 August 2024
Having recently been to the practice quite a lot due to a decline in my health I can honestly say I have received amazing health care! Yes it may be hard to get an appointment ( not the practices fault) due to the increased demand of patients needing appointments, but I have always managed to get one whether it be using patches or ringing at 8am. The reception staff are very professional and helpful especially the older gentleman (sorry I don’t know your name) who seems so pleasant and polite. The secretaries who have recently dealt with a referral for me (sorry if I was a nuisance). I sent emails and they were very prompt getting back to me and helped sort of out my referral for me. Dr was extremely professional and informative when recently dealing with you so thank you, and last but by no means least Dr who I have had a few appointments with, she is so caring and empathetic and very knowledgeable when informing me about a condition I have just been diagnosed with. All the staff I have had dealing with are a great asset to the surgery and the partners of this surgery should be very proud with the patient centred approach they have. Would definitely recommend this surgery. I hope this feed back is fed back to the staff involved in my care and id appreciate you thanking them on my behalf! Kind regards Jenny McGuinness.
Visited August 2024
Review titled Belle Vale Health Centre
Replied on 19 August 2024
Dear Jenny, Thanks very much for your very kind feedback of the practice. We try to be caring and empathetic and I assure you that you are not a nuisance! I have passed this feedback on to all our staff. Do get in touch if there is anything further we can help with. Regards, Dave Davenport, Manager
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Review titled Recommended Practice
Rated 5 stars out of 5
by dave edwards - Posted on 08 August 2024
Today, I had two booked appointments with the nursing staff. I can only say that the reception staff, and both nurses were both friendly and professional. I have been a patient for many years and I would highly recommend the practice to anyone looking to register .
Visited August 2024
Review titled Belle Vale Health Centre
Replied on 19 August 2024
Dear Dave Thanks very much for your feedback about our practice - it is great to hear that we are getting things right. I will make sure that I feedback your comments to my team. Do get in touch if there is anything we can help with. Kind regards, Dave Davenport, Manager
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Review titled Great reception staff
Rated 4 stars out of 5
by Lisa - Posted on 13 August 2024
Although you need a letter from god to get an appointment the male reception staff can not do enough for you. I recently had trouble with my emails and couldn’t order my repeat prescription however both boys were always there to help anyway possible. Always polite and professional and go above and beyond
Visited July 2024
Review titled Belle Vale Health Centre
Replied on 19 August 2024
Dear Patient, Thanks very much for your kind feedback about our reception team - it is great to hear. I am sorry that sometimes were not able to provide enough appointment slots but we are always looking for ways to improve. Kind regards, D Davenport, Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I had an appointment with a nurse today who was lovely, reassuring and explained everything. I then needed a further GP appointment si she directed me to the gentleman on reception who is a credit to your practice, always helpful, polite and nothing is too much trouble. I seen a fantastic GP who put me at ease, listened and was clear with his plan for me. I had a fantastic service from you today, thank you.
Visited April 2024
Review titled Belle Vale Health Centre
Replied on 08 April 2024
Dear patient, Thank you very much for your review, it's always great to receive feedback like this. I will make sure it is passed on to the staff. D Davenport, Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Wanted to make an appointment for a review and I was told to ring the following week. Contacted them the following week and didn't have one available anymore. Was given an appointment much later.. in the morning I never manage to make an appointment through the phone. When I wanted to use patch didn't have anything available untill following day 00.00h. Just don't know. ..very disappointed
Visited April 2024
Review titled Belle Vale Health Centre
Replied on 15 April 2024
Dear Patient, I am very sorry about the service you have experienced on this occasion. I'd like to learn more about what has happened, so I would be pleased if you could contact me on bellevale.healthcentre@nhs.net with your full details so that I investigate this further and respond to you in full. In the meantime we do have a number of nurse slots available over the next couple of weeks so please do get in touch with us if that is what you need. Kind regards, D Davenport, Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
It is a danger to human health. Impossible to get an appointment whenever online or phone. Waiting for hours to get through. Terrible attitude of reception staff. I have left out of fear for my health.
Visited February 2024
Review titled Belle Vale Health Centre
Replied on 26 February 2024
Dear Patient, Thanks very much for your comments - I am very sorry that you have decided to leave the surgery. I'd like to investigate this fully but unfortunately I don't know who you are. If you could send me more details to bellevale.healthcentre@nhs.net I'd be very grateful. We look forward to hearing from you. Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by P.Wilson - Posted on 13 December 2022
The whole team here give excellent support i and my family have been patients here for along time. It's simple give respect and consideration and you will get it back. Its awful the way some speak to them when waiting in the queue. Yes its frustrating but these are extremely hard times a little patience goes along way. I always recommend this practice their dedication and support is a credit to the partners who go above and beyond to help and support. Well done to all the team and Thankyou!
Visited December 2022
Review titled Belle Vale Health Centre
Replied on 14 December 2022
Dear P Wilson. Thank you so much for taking time to write a very kind review of our practice - it is very much appreciated. I will make sure I pass it on to the whole team who are doing their best in sometimes challenging circumstances. Kind regards, D Davenport, Manager
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Review titled Great GP practice and pharmacy
Rated 5 stars out of 5
by Toni Carson - Posted on 25 November 2022
I’m a newbie to the practice and have health anxiety amongst other conditions. This is a good gp surgery. I’m a nurse and this practice is helpful and the pharmacy in the surgery (Kay’s) are helpful, professional and nothings a bother.
Visited November 2022
Review titled Belle Vale Health Centre
Replied on 28 November 2022
Dear Toni, Thanks very much for taking the time to leave a review - I will make sure I pass this on to my team. Regards, D Davenport, Manager