Belmont & Sherburn Medical Group
Broomside Lane, Belmont, Durham, County Durham, DH1 2QWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible!
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2025
Recently registered with this practice, wish I'd gone somewhere else. Never get an appointment, tell you to phone first thing on opening when you do kept ages on hold waiting, give option to press 1 for call back, wait again ages for a call back that sometimes you can't answer if otherwise engaged and miss option for an appointment again. Re-do the same vicious cycle the next day to try again! Been here 5 months and tried a few different times but not been lucky yet!
Visited March 2025
Belmont & Sherburn Medical Group has not yet replied.
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Review titled Fantastic support
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Last week I received a text asking if I was still a carer and if I needed any support. I replied to say I was and that I did need support. On Tuesday I was then contacted by a lovely lady who asked me how I was, spoke to me about being a carer, informed me of different services in the area and just took the time to talk to me. I have really been struggling with caring for my parents recently so this could not of come at a better time for me. She has since referred me onto another service and I have already been contacted. I’ve also received carers information leaflets in the post which I’m guessing are from the same lady. I wish I had caught this lady’s name but I hope this feedback gets back to her. She was outstanding in every single way. Her telephone manner how she listened to me and offered support. I must admit I have previously been very negative about the surgery but this whole experience has changed my mindset, to have staff like that working at the surgery is a testament.
Visited May 2023
Review titled Belmont & Sherburn Medical Group
Replied on 14 September 2023
Dear patient, thank you so much for taking the time to leave feedback from your recent experience. I believe this contact was with one of our fantastic Care Coordinators with whom I have shared your review. The Care Coordinator role is new to Primary Care and we have been able to develop this as we feel best suits our patients. It is great to hear that their work is having such a positive impact. Please do contact us if you need anything further, thanks again.