Belmont Hill Surgery (The Lewisham Care Partnership)
36 Belmont Hill, London, SE13 5AYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Belmont Hill Surgery (The Lewisham Care Partnership).
Reviews
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Review titled A good experience
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
I have been with this practice for years and they have always made an effort with me. Yes occasionally can be frustrating but that is the nature of the NHS in a funding crisis. However the GPs are knowledgeable and professional and also human. The receptionists are also pleasant and go the extra mile. It’s not often I write reviews but this practice is pretty good. Cheers
Visited May 2023
Review titled Belmont Hill Surgery (The Lewisham Care Partnership)
Replied on 23 June 2023
Dear Patient, Thank you for your kind comment, which everyone here at the Surgery appreciates. Our teams work extremely hard to deliver high-quality patient care, and it is great when this is recognised. I will, of course, share your feedback with the wider team. Thank you Mrs Dominika Silva Operations Manager
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Review titled Responsive team
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
I had a good experience of care from the surgery. The asked to be considered to stay at the practice even though I maybe moving out of the area and they responded very promptly with a kind and comprehensive reply, allowing me to stay with them. I have always found the practice team to be helpful and professional. I would always recommend this practice.
Visited April 2023
Review titled Belmont Hill Surgery (The Lewisham Care Partnership)
Replied on 26 April 2023
Dear Patient, Thank you for taking the time to give us encouraging feedback. We are joyful that you are happy with the service and care you received at our practice. Your positive comment is greatly appreciated. Thank you Mrs Dominika Silva Operations Manager
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Review titled What happend to Belmont hill surgery?
Rated 3 stars out of 5
by Wendy Hitchcox - Posted on 14 March 2023
I have been registered with Belmont hill surgery for ten years,it was very good,but I don't know what happend,the reception area,is cold,and disinterested,empty, sad.,no enthusiasum I was told I had an appt,I never had a reminder,and never made an appt,to my knowl dge,I have to constantly request,my prescription,it never goes thru to Belmont pharmacy,and a call from the Dr,is random,and I can never get back,to him,to follow up,as an appt takes for ever.there is no enthusiasm,and the service is poor,it was great before.now it's a disappointing.
Visited March 2023
Review titled Belmont Hill Surgery (The Lewisham Care Partnership)
Replied on 26 April 2023
Dear Wendy, Thank you for your comment. I'm very sorry to hear about your experience with the practice. Unfortunately, our reminder system has been switched off. This is because we are in the process of changing a provider. We are hoping that the new reminder system will be online soon. In the meantime, we do ask our patients to make a note of their appointments. I'm sorry to hear that you have experienced difficulties arranging a follow-up with your doctor. I also acknowledge that the waiting times for appointments are longer than we or our patients would like. However, we are doing our best to ensure routine GP appointments are available within 2-3 weeks. We are also reviewing our access to ensure that when appointments are offered, they will be with the most appropriate member of our clinical team. We also provide online services such as Ask First App, which allows you to pre-book a GP appointment up to 3 weeks in advance. If you would like help in setting this up, please do not hesitate to come into the surgery. I'm sorry to hear you have experienced issues with your repeat prescription requests. Please get in touch with me at the practice so we can investigate this. Thank you Mrs Dominika Silva Operations Manager