Benchill Medical Practice
Benchill One Stop Medical Centre, 171 Brownley Road, Manchester, Greater Manchester, M22 9UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
I mean what kind of doctors turn of the triage form at 8:03 so for the whole of the area we have exactly 3 mins each day to request an appointment what kind of doctors does that what a stupid system and you wonder why people end seriously ill what are you supposed to deal when you cannot physically make an appointment with a gp
Visited May 2024
Review titled Benchill Medical Practice
Replied on 08 May 2024
Thank you for your comments. Sadly there has been a network problem this morning which is reported by the NHS to be a national problem. We have had no access to telephones and computers this morning but this is now starting to come back on. Please contact us if you have an urgent problem that cannot wait til tomorrow. Practice Manager
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Review titled Need improvement
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
When you try to make an appointment on line and it doesn't go through so you ring up to speake to a member off staff and you are spoken to like you are wasting their time ..... there have been times where I've tried to ring up and noone answers the phones and I've witnessed it with my own eyes they like to ignore the calls the staff on the front desk need some training skills ..... but other then that the doctors are amazing and good at helping with medical needs I've been with them my hole life and I really don't want to have to find a new doctors because of the reception staff
Visited September 2023
Review titled Benchill Medical Practice
Replied on 21 December 2023
Thankyou for your feedback, we appreciate you taking the time. We would like to discuss your experience and comments about staff further to help us improve the service. Please contact: M Oakley Practice Manager
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Review titled Amazing GP
Rated 5 stars out of 5
by Zoe - Posted on 06 September 2023
Been registered with Benchill for nearly a year now, and couldn't fault them! The staff are wonderful, and I have a lot of trust in them. Have had no issues getting an appointment, and neither has my partner. Any referrals I needed have been done quickly with no issues. The online form makes it so much easier to get in touch with them, & the doctors, nurses, AHPs & reception staff are all so friendly. Have lived in various places in the North West over the years, Benchill is by far one of the best practices I've been with.
Visited August 2023
Benchill Medical Practice has not yet replied.
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Review titled front line staff lack of empathy
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I contacted the surgery as I am feeling extremely unwell. I have already seen the doctor on Tuesday and received antibiotics and an inhaler. I have not seen any real improvement but wanted to wait until the antibiotics had finished. I started to feel worse yesterday and when I woke up at 1.30pm today had really bad shivers and my whole body was really cold. I called the surgery to ask for advise and was told that there were no appointments left and to contact on Monday for triage. I do understand that the Health Service is under real pressure but a little bit of compassion in the delivery of messages and helpful suggestion would have made such a difference to someone who is frightened and poorly. Just an apology I am so sorry we cannot fit you in but I suggest you call 111 (which the lady did suggest eventually) would have been a much more helpful approach. I felt totally dismissed and inconsequential. I am now waiting for a call from 111 which is nearly 3 hours waiting time. My son and daughter in law have now said they are taking me to the emergency department . When people are ill we just want reassurance and to be treated with empathy.
Visited February 2023
Review titled Benchill Medical Practice
Replied on 06 February 2023
Dear Patient Thank you for your anonymous message. I am sorry if you felt that the service you received was not in line with your expectation. Unfortunately it is difficult for us to support you if we do not know who you are? We do have the facility to listen to calls and we would value being able to do this with the staff member, so that we may learn from any shortcomings the staff member may have. If you would like to discuss this further, please do contact me at the practice. I hope you are now feeling better Thanks M Oakley Practice Manager