Benfield Park Medical Group
Benfield Road, Newcastle Upon Tyne, Tyne and Wear, NE6 4QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Refused appointment
Rated 1 star out of 5
by David Dunn - Posted on 15 October 2024
Reception staff categorically refused to make any sort of appointment on the telephone insisting that I have to use the website, even though the page titled 'Appointments' on their website says that if I need to make an appointment I have to call them. They're pushing everyone on to an online triage service that can take up to two working days for them to come back to you. Not sure this is acceptable especially for those who cannot access the internet or have accessibility issues.
Visited October 2024
Benfield Park Medical Group has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2024
Thank you to the nurse who looked after me when I had my IUD removed and re-fitted. She was very professional, caring and friendly throughout. I felt listened to and felt that I could trust her completely. It was only a short and simple procedure but it mattered to me. I got an appointment very promptly too.
Visited April 2024
Review titled Benfield Park Medical Group
Replied on 05 September 2024
Dear patient, Thank you for your feedback, we're glad to hear you had such a positive experience and that our nurse made you feel so comfortable. I have passed this message onto her. Summer Gilhespy Practice Manager Support Assistant
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Review titled The best doc surgery Helpful and caring!
Rated 5 stars out of 5
by Miss Hussain - Posted on 27 May 2023
Having moved from my previous GP surgery I had lost all hope in being seen by an actual doctor who actually cares or even getting an appointment to be seen :( benfield have lift me back up making make feel so much better under 2 weeks of being with them they honestly are the best doctor surgery. Thank you
Visited May 2023
Review titled Benfield Park Medical Group
Replied on 02 June 2023
Dear Miss Hussain, thank you for your feedback and kind words, we are very happy to hear that you are feeling better. We have passed on your appreciation to the rest of our team, and we continue to encourage patients to contact us if they need medical care.