Benhill & Belmont GP Centre
54 Benhill Avenue, Sutton, Surrey, SM1 4EBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Benhill & Belmont GP Centre.
Reviews
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Review titled Great service from reception.
Rated 5 stars out of 5
by Christine Jolly - Posted on 14 November 2024
Belmont receptionist went above and beyond with helping me out when a prescription drug had been wrongly removed from my NHS App.
Visited November 2024
Review titled Benhill & Belmont GP Centre
Replied on 14 November 2024
Dear Patient, Thank you for taking the time to share your positive experience of the surgery. We will ensure that this is shared with the wider team. As a practice we strive to provide the best service to our patients and their families, and it is very encouraging when patients recognise a positive experience. Thank you. Dawn Dennis - Practice Manager
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Review titled Excellent support
Rated 5 stars out of 5
by Rhiannon - Posted on 18 November 2024
I am so grateful for the support I have received today. Every time I speak to part of the reception team, they are so kind and helpful. This morning the doctor phoned me back within an hour, listened to what I needed and gave me the support that I asked for. I am so thankful
Visited November 2024
Benhill & Belmont GP Centre has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Soleen - Posted on 12 November 2024
They were very, very kind people there. And they are very helpful. I can't describe them enough. Any question we ask them? There was healthy nous with every single word. When you go there, they welcome you very, very, very, very, very, very nicely again. I can't find them enough. I've been to money, please. This people are the best.
Visited November 2024
Review titled Benhill & Belmont GP Centre
Replied on 14 November 2024
Dear Patient, Thank you for taking the time to post a positive review of our practice. I will ensure this is shared with the wider team. We are very pleased to hear you are very happy with our services. Thank you again. Dawn Dennis - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by KAREN - Posted on 29 November 2024
I registered my mum as a temporary patient with this surgery. All the staff I have dealt with have been very helpful and efficient. They have made a very stressful situation a little easier! I requested an emergency prescription that I didn't think would come in time but they processed it straight away and i was able to collect the medication from the pharmacy much sooner rhan id thought. Thank you all very much.
Visited November 2024
Benhill & Belmont GP Centre has not yet replied.
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Review titled Great practice and Excellent Doctors
Rated 5 stars out of 5
by Themistos Varnava - Posted on 23 August 2024
I am very grateful for the help I have received yesterday at 16.30 at the surgery. The doctor I saw is extremely professional and very thorough.
Visited August 2024
Review titled Benhill & Belmont GP Centre
Replied on 06 September 2024
Dear Mr Varnava, Thank you so much for taking the time to post a review. I am very pleased to hear you have been very happy with your recent visit to the surgery. I will ensure that you positive comments are shared with both the doctor and the wider team. Kind Regards Dawn Dennis - Practice Manager
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Review titled No problem to book appointment and the staff very helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
I am very grateful for the help I have received today at the surgery. The doctor I saw is extremely professional and very thorough.
Visited August 2024
Review titled Benhill & Belmont GP Centre
Replied on 06 September 2024
Dear Patient, Thank you so much for taking the time to post a review. I am very pleased to hear you have been very happy with your recent visit to the surgery. I will ensure that you positive comments are shared with all the team. Kind Regards Dawn Dennis - Practice Manager
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Review titled Great help
Rated 5 stars out of 5
by Angela Wslker - Posted on 12 July 2024
I am very grateful for the help I have received today at the surgery. The doctor I saw is extremely professional and very thorough. It is the person you see who makes all the difference. Completely restored my faith in the NHS. Definitely the best doctor I have ever seen.
Visited July 2024
Review titled Benhill & Belmont GP Centre
Replied on 25 July 2024
Dear Patient, Thank you so much for taking the time to share your positive experience of our practice. I will ensure this is shared with the GP concerned and both our clinical and non clinical team. We try very hard to provide the best care to all our patients. I am very pleased to hear that you are happy with our services. Many thanks again Dawn Dennis Practice Manager
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Review titled Peace of mind
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
As always the doctors and staff I have seen have been able to sort out my problems with patience and understanding. This last appointment, I was concerned it was trivial but the doctor put me at ease and I couldn’t have had better treatment
Visited May 2024
Review titled Benhill & Belmont GP Centre
Replied on 20 June 2024
Dear Patient, Thank you for your feedback and taking the time to post such a positive review. I am very pleased to hear that you are happy with our service. I will ensure that your comments are shared with the wider team Thank you again, Dawn Dennis - Practice Manager
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Review titled Very Poor Service From Receptionist
Rated 1 star out of 5
by Sherwin - Posted on 28 May 2024
I have been a patient at this Benhill GP practice for approximately 20 years, and during this time, I cant remember ever asking for a sick note to cover any sick leave period, until recently due to me having two hernia operation while as a kidney dialysis patient. What bothers me is that I did the right and honest thing 13th May 2024 by informing my GP Surgery that I would be changing address and moving to a different location. I received an email reply on the 13th May 2024, stating that I would need to register with a GP Surgery in my new area and my records will be sent over once I register at a new surgery. Due to my illness I haven't been able to register with a new GP due to being warded at the hospital and in severe pain. I noticed that my current sick note was expiring and I phoned the GP surgery for a sick leave extension, since my medical records was still within the surgery possession, both receptionist were very rude and noisy also condescending in their attitude, showing no empathy as a GP practice what so ever, even as I tried to explained my circumstance and illness. I was hung up on two occasion when I first called the surgery and the second time when I called back. When I asked to speak to the Practice Manager I was told that she was in a meeting and would call me back, to which I am still waiting. I don't believe that I should have been treated in this manner, after all I just wanted was a sick leave extension.
Visited May 2024
Review titled Benhill & Belmont GP Centre
Replied on 18 June 2024
Dear Mr Green, Thank you for your feedback. However this is factually incorrect. I have discussed this with you at length on the telephone and resolved your query. You did in fact change address prior to March 2024 and we have written evidence of this. We had provided you adequate time to register with a new GP. Unfortunately we are not able to support patients outside our practice area indefinitely due to excessive demand and capacity. We extended your registration at the end of May to support your request for an additional sick note. I also provided with you with the details of how to find a new GP. You agreed that this review was inaccurate and you would remove. You also advised that you were very happy with the support provided. However unfortunately removal of your inaccurate post has not occurred. I am sorry but subsequently I have had no option but to respond. Many thanks Dawn Dennis - Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Sinead - Posted on 26 July 2024
An efficient friendly service, the doctors I have seen recently have been kind caring and listened to my needs and dealt with them appropriately. Have never had a problem getting an appointment either on phone or face to face. If I need to be seen I get put in same day. Ordered a script last night at 7pm last night and received a text from my nominated pharmacy at 9 this morning to say it was ready to pick up- great efficient service.
Visited May 2024
Review titled Benhill & Belmont GP Centre
Replied on 30 July 2024
Dear Patient, Thank you so much for your positive feedback and taking the time to share your experience. As a practice we strive to offer the best service to all our patients and their families. We recognize that this is not always achieved, despite our best efforts. We try very hard to balance capacity and demand, and are actively engaging in the tools and pathways provided by NHS England to support this, as well as caring for and supporting our patients. I will ensure that you comments are shared with both the clinical and non clinical team in the practice. Thanks again for your positive review. Kind regards Dawn Dennis - Practice Manager Benhill and Belmont GP Centre