Bentham Road Health Centre
Bentham Road, Blackburn, Lancashire, BB2 4QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled disgusting practice and service
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2024
where do i start... consistently late appointments (i waited 45 mins the other day). This practice does not put patients first, you are ignored at the reception whilst the receptionists laugh obnoxiously loud, your appointments are cancelled last minute with no alternative option given, religious songs are played at full volume which to some people this may be seen as disrespectful. When speaking with the joke of 'GPs' you have to tell them what treatment you want. I feel like they dont listen to my problerms and one of the so called gps was reading off google for the entire duration of my urgent appointment and sent me away worried with no concrete plans going forward. This practice makes me worry for my health as i think things are missed regularly due to lack of care and attention. Avoid at all costs. Plus its almost impossible to get a same day appointment and the receptionists are extremely rude and derogatory on the phone.
Visited July 2024
Bentham Road Health Centre has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Catherine Ditchfield - Posted on 03 July 2024
I concerned about my elderly father not being able to manage attending the treatment room for essential blood test. I was helped on reception by a lovely caring lady. She put the needs of my 89 year old father first with a caring and professional manner
Visited July 2024
Bentham Road Health Centre has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by Farhad Analoui - Posted on 27 June 2024
Have had problem with hearing, Nurse practitioner provided excellent advice, methodical diagnostic approach with caring attitude. Thank you
Visited June 2024
Bentham Road Health Centre has not yet replied.
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Review titled Amazing staff
Rated 4 stars out of 5
by Mark Kay - Posted on 09 May 2024
I am so lucky to be at Bentham road health centre. The staff are very helpful and always put themselves second to the patients needs, getting appointments at a GP is hard these days and when I talk to my family at other practices, they can't believe the service I tell them about at Bentham road. They understand their responsibility to the local community and their hard work and effort deserves a reward. I just wanted to convey my thanks and appreciation to an incredible place made up of incredible people.
Visited May 2024
Bentham Road Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Laraine wright - Posted on 15 February 2023
Unfortunately I have had to visit my doctors over the last 4weeks with 4 separate appointment and never been refused an appointment on the same day I rang excellent receptionists doctors nurse practioners and nurses 5star service over all
Visited February 2023
Bentham Road Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
My father is a patient at the practice. Over the last six months he has been unwell with different issues. I have had to contact the practice several times for an appointment or advise. The reception staff are always very polite and helpful and I have always either been given a telephone consultation or a face to face appointment for that day. The clinical staff are very caring and professional and I feel this practice really care about patient care and well being.
Visited February 2023
Bentham Road Health Centre has not yet replied.
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Review titled Useless
Rated 2 stars out of 5
by James - Posted on 23 February 2023
Tried to contact today regards reveiw appointments letter, impossible. Select 6 as required 4 cycles then disconnects. Absolutely nowhere to complain as its all designed to keep patients at arms length. Cant even find a complaints section for Cornerstone themselves.
Visited February 2023
Bentham Road Health Centre has not yet replied.
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Review titled Exceptional staff
Rated 5 stars out of 5
by Sarah bernasconi - Posted on 05 January 2023
I rang up the practice in a bit of a panicked state & needing an appointment. Not only did the wonderful receptionist go out of her way to give me an appointment for the next day but she also knew the follow up the doctor would want me to have! GP said he would need me to book to see the nurse for tests but the receptionist had already booked me an appointment for straight after the GP appointment! This was fantastic! Has saved me a lot of worry and stress! It’s staff like these that are competent & have empathy that restore your faith in our gp practices!
Visited January 2023
Bentham Road Health Centre has not yet replied.