Berkhamsted Surgery, part of Rothschild House Group
Victory Road, Gossoms End, Berkhamsted, Hertfordshire, HP4 1DLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Berkhamsted Surgery, part of Rothschild House Group.
Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Yesterday I rang with some troubling symptoms and was listened to v carefully. I was then triaged and an appointment was set up for me. Took about 1/4 hr. I had been meaning to write an overall review of the practice for a while. I have been very pressed with the speed of response from the surgery a number of times. I feel confident in all the GPs I have come across altho you can get your own GP quickly if necessary. The artists generally very friendly and warm. The team appears to enjoy working with each other. All in all I feel we are blessed with our Gossoms End surgery in Berkhamsted
Visited July 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 04 July 2024
Thank you for your kind review, which we'll pass back to our Berkhamsted team Steve Sharpe Practice Manager
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Review titled No delay appointment.
Rated 5 stars out of 5
by Mike - Posted on 08 July 2024
Used online form to submit an enquiry about a minor ailment and received a phonecall within 2 hours and a doctors appointment the next day. Nice telephone manner from the receptionist, much appreciated. A lot of criticism of GP practises and receptionists but this Practise can't be faulted
Visited July 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 08 July 2024
Mike, Thank you for your kind review with regards our eConsult and subsequent timely response/follow-up. Steve Sharpe Practice Manager
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Review titled phone in
Rated 5 stars out of 5
by Avice Goss - Posted on 04 July 2024
My call was answered very quickly.The receptionist was very helpful and sent an email to the Doctor explaining my enquiry .
Visited July 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 04 July 2024
Avice, Thank you for your kind review, which is most appreciated. We'll pass back to our team. Steve Sharpe Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Helen Eastman - Posted on 04 July 2024
Rothschild surgery went above and beyond for me on 2nd July. I phoned to merely request xray for swollen foot. The receptionist was exemplary, triaged me & a subsequent phone call was to book me in for face to face appointment with GP the same day! Excellent service. Thank you 😊
Visited July 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 04 July 2024
Helen, Thank you for your kind review, which is most appreciated. We'll pass back to our team. Hopefully your foot is getting better. Steve Sharpe Practice Manager
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Review titled Very quick
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Did an e consult and got a message within half an hour informing me that a prescription was ready at the pharmacy.
Visited July 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 03 July 2024
Thank you for your kind review. It is most appreciated and will pass it on to out team. Steve Sharpe Practice Manager
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Review titled Very caring
Rated 5 stars out of 5
by Julia - Posted on 13 May 2024
The team supported my father at the end of his life answering our emails and texts questions quickly and honestly and impressive liaison with the local hospice making the situation easier to manage.
Visited May 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 14 May 2024
Julia, Thank you for your kind review, and please accept our sincere condolences for your loss. Hopefully we made this sad situation a little easier for you. Steve Sharpe Practice Manager
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Review titled Timely response
Rated 5 stars out of 5
by Karen - Posted on 01 June 2024
I had a health issue in May and submitted an eConsult form. I received a rapid reply with an appointment offered the same day. I could not make that appointment as I was travelling. I was asked to ring the surgery at 08:00 the next morning, when I would be placed on the emergency triage list. I rang and got through quickly and I was given an appointment for later that morning. Very efficient. I was seen by a lovely GP, who quickly diagnosed my problem, sent a prescription request to the chemist and I had my drugs within half an hour. Just after I left the surgery the GP texted me to let me know that she had changed one of the drugs originally prescribed, so that I could make sure the pharmacy gave me the right ones, which I found very reassuring. Good efficient service.
Visited May 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 01 June 2024
Karen, Thank you for your kind review, which we'll pass on to our team. Steve Sharpe Practice Manager
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Review titled Much better than expected
Rated 5 stars out of 5
by Chris - Posted on 13 March 2024
I recently asked for a copy of my Mother In Laws medical records using a Lasting Power of Attorney. I expected a long drawn out process verifying the Last Power of Attorney then waiting for the records. I couldn't have been more wrong, 300+ pages of medical records in electronic format received in about a week. Thank You,
Visited March 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 13 March 2024
Chris, Thank you for your review. I'm glad we were able to help you quickly, but hopefully this is something that you will experience all the time with us. Steve Sharpe Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
Trying to book an appointment with a nurse after receiving a text from a doctor at the practice to do so for blood pressure check and blood tests following recommendation from my optician who identified arterial embolus in eye, who said it was urgent to get this checked. I’m face to face with a receptionist at the surgery, I show her the text I received from the doctor. First thing the receptionist says ( her positioning statement) is our two nurses are so busy there’s enough for them to be working 48 hours every day. I say well you could get some more nurses. Then she says the earliest appointment is in one weeks time. As a patient, I don’t believe this is a good enough service from my doctors. I decide to leave. The surgery then sends me a text suggesting I go to Hemel Hempstead hospital instead. My view is Rothschild House Group is abdicating responsibility for its patients by pushing them away because it’s not properly resourced and organised to provide proper treatment for the number of patients on its NHS list that it is no doubt receiving NHS funding for. I’m not at all impressed.
Visited February 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 16 February 2024
Thank you for your feedback, where you also contacted directly on 13 Feb, the day after. I understand we immediately tried to contact you on 2 occasions on the 13 Jan to resolve any concerns, but after emailing you were able to speak to you on the 14 Feb, where the situation was resolved to your satisfaction. This NHS Review being posted on the 12 Feb. Notwithstanding, please accept our apology for the over exuberant language used by our Patient Service Coordinator (PSC), which we accept was unhelpful. I understand the GP asked you to obtain a ROUTINE blood test and Blood Pressure (BP) check (routine generally means within 2 weeks), prior to making an appointment with them. An appointment was offered 7 days later. We appreciate though that any medical issue will cause concern/anxiety and that you will have wanted this to have been resolved as quickly as possible. Following our call with you, we were subsequently able to offer you an appointment on the 15 Feb due to an earlier cancellation. Following our review of your concerns, we noted that the PSC could have asked you to obtain a BP check from our waiting room BP machine, and then been able to offer you an earlier appointment to have a blood test only in a shorter appointment. We have reminded our PSC Team of this option where the GP has not specifically stated that the BP checked needed to be with one of our nurses. Our local hospitals all provide a phlebotomy service that are used by all GP practices. Occasionally when we have no spare appointments due to peaks in demand, we direct patients to the hospital for their blood test, the results of which are sent to your GP. This ensures that we are able to continue to provide the high standard of care to our patients by working together with our sister NHS services. It is of note that many GP practices no longer provider their own Phlebotomy service and direct all of their patient to use the hospital phlebotomy services - we are proud to be able to continue to provide our own in-house service for our patients. I can provide you with the confidence that we have a fully compliment of GPs, nurses and other clinical staff, but occasional high demand does mean that we can't offer routine appointments immediately. As with all resources, we need to ensure these are used efficiently to ensure ensure we are able to delivery the best possible care to our patients on a medical needs basis. I am sorry that you experience with us on this occasion did not meet your expectations, but hopefully the timely manner in which we addressed and resolved your concerns to your satisfaction will enable you to have full confidence in us and our services going forward. Steve Sharpe Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
I used the minor op service at the practice for a skin biopsy. The procedure was carried out quickly and efficiently by the doctor and nurse in attendance. This is yet another example of the “patient first” culture that exists at Rothschild House. These added services alleviate the need to attend other clinics and make for an holistic approach to patient care. I have no hesitation in recommending this surgery.
Visited January 2024
Review titled Berkhamsted Surgery, part of Rothschild House Group
Replied on 30 January 2024
Hi, Thank you for your review and your satisfaction with our services, including our "minor ops". Steve Sharpe Practice Manager