Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bermondsey Spa Medical Centre.
Reviews
-
Review titled Good experience
Rated 4 stars out of 5
by Minara begum - Posted on 19 February 2025
I come today recieve Good service. Friendly staff help me all the time.i am happy there is staff who speak same langauge as me help with language barrier
Visited February 2025
Bermondsey Spa Medical Centre has not yet replied.
-
Review titled Helpful service
Rated 5 stars out of 5
by Pooja - Posted on 18 February 2025
Helpful and attentive staff directed me correctly to get the help I needed. Friendly and always there to help. Previously helped me deal with an issue with my NHS number and got it fixed.
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 18 February 2025
Thanks Pooja. We are always encouraged when patient's take the time to provide their comments. Quite often, patient's take to providing comments when they are unhappy; its great to get positive comments also. We are happy that we managed to help sort out the issue with your NHS number, and that you find the staff friendly and attentive. Thank You. Chambis (Practice Manager)
-
Review titled helpful reception staff
Rated 5 stars out of 5
by kwaku - Posted on 17 February 2025
I came today to put my sick request i did not know how to do it properly. young lady at reception helped me very polite. gentleman very helpful spoke to me in my language made me feel comfortable my english is not too good
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 19 February 2025
Dear Kwaku, Thank you for taking the time to leave this comment. We are so happy that we managed to make you feel comfortable during your visit to the practice on the 17th February. Reception are pleased that you found them polite and helpful. We always strive to meet the specific needs of each of our patients. Thanking you on behalf of the whole team. Chambis-Practice Manager
-
Review titled Examination.
Rated 5 stars out of 5
by Angela white - Posted on 21 February 2025
Had a very good consultation today,the person that I saw was very helpful,and very nice.I cannot fault it.Thank You.
Visited February 2025
Bermondsey Spa Medical Centre has not yet replied.
-
Review titled Great customer service
Rated 5 stars out of 5
by Tracy patfield - Posted on 24 February 2025
Managed to get everything I needed really quickly. Fast, efficient and friendly. Great to have this so close to home.
Visited February 2025
Bermondsey Spa Medical Centre has not yet replied.
-
Review titled Helpfully
Rated 4 stars out of 5
by Kehinde sonoiki - Posted on 19 February 2025
The are very helpful.They know me so if I have an appointment and they see coming me,they will give me a sign to seat down and they will arrive me. I found it very helpful because I had knee surgery and I can hardly walk.
Visited February 2025
Review titled Bermondsey Spa Medical Centre
Replied on 19 February 2025
Dear Kehinde, Thanks for your kind comments. The team is encouraged by the fact that you found them helpful. I am glad that the care navigators managed to provide you with personalised interaction when you are at the surgery. Please consider, if you have the time, to join our PPG ( Patient Participation Group) we meet once per quarter to discuss our service with our patients. Please ask at reception, and they can provide you with a sign up form, or, a form can be submitted online. Many thanks, once again. Chambis ( Practice Manager)
-
Review titled Helpful
Rated 4 stars out of 5
by Request okwese - Posted on 29 January 2025
The gentleman at the receptionist was very helpful, i had a knee replacement I called and I was able to get painkillers And i was got appointment for my wound to be clean
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 18 February 2025
Dear Okwese, Thank you for taking the time to provide this feedback. I have shared your comment with the reception team. We are happy that we managed to assist you with your knee problem, and look forward to providing the highest standard of service to you when you are next at the surgery. Thank you once again. Chambis (Practice Manager)
-
Review titled Quick service
Rated 5 stars out of 5
by Benedicte - Posted on 14 January 2025
I was worried about my blood pressure seemed like it was on the low side. The reception staff was very helpful and booked me In with a nurse with in the 15 minutes. I was called by the nurse less than 1 minute. I am really pleased with the service I received today. Thank you very much to all bermondsey staff
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 14 January 2025
Thank you Benedicte. The whole team are so pleased we managed to resolve your concerns regarding the blood pressure and that you had a positive experience while using our service. We also thank you for taking the time to post you comment, that was very kind of you. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services. Thanks- Chambis Georgiou
-
Review titled Great change
Rated 4 stars out of 5
by Catherine walsh - Posted on 15 January 2025
There are more helpful now,I was given a blood test appointments on the same day,it was nice experience.
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 15 January 2025
Hi Catherine, many thanks for your comment. It's great that you have had such a good experience while using our service. I hope that you will be as pleased with all your future appointments and visits to the surgery as you have been thus far. Thanks once again -Chambis
-
Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2025
Why are you taking on new patients when your patients you already have can’t get an appointment? Even before the COVID pandemic it was hard to get appointments so now five years later, it’s even harder to find the surgery even open. Been up once again all day and night coughing and went to book an appointment only to find that they don’t open until 9 am.
Visited January 2025
Review titled Bermondsey Spa Medical Centre
Replied on 14 January 2025
Dear patient, as an NHS provider of primary care, we keep our register open to the people in our locality. We provide, and conducted a large number of appointment/consultations every day. Most physical (face–to-face) appointments are made after a telephone triage; when the clinician makes the clinical decision as to whether a patient actually needs a face-to-face consultation. A scheduled surgery appointment will be made, if necessary, after assessing the particular case. There are a number of options available to patients regarding appointment: 1. scheduled surgery appointments 2. Scheduled telephone consultation. 3. telephone triage 4. online consultations, NHS App/practice website. 5. home visits 6. extended access appointments Every day, we receive requests for help or advice through patients calling in, walking in, and now also online via online consultations. For each patient request, the practice needs to work out: 1. Why they have sought help from their GP 2. What kind of help the patient needs 3. How quickly the patient needs help 4. Who is the best person to help this patient 5. Where and when the patient should be seen. We endeavour to provide the best service possible at all times. I am not quite sure about the comment on the opening times. Our surgery doors open at 08.00 every week day. We have never opened ay 09.00. As you have chosen to remain anonymous, I would ask that you contact one of the management team should you require any further clarification, or assistance. Mr Chambis Georgiou [Practice Manager]