Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Completed an E-consult on July 13th and was informed someone will give a call by 18:30, next day. No calls till today(18/07/23), called GP to find out and after staying on the line for about 30 minutes; a lady picked up and hanged up the phone! Since then I have tried a few times and I'm always "number one on the queue" but none answered! Most of the Receptionists I come across in this are rude, unprofessional and clueless. They seriously need customer service training, if not being removed from any patients facing roles.
Visited July 2023
Review titled Bermondsey Spa Medical Centre
Replied on 19 July 2023
We are sorry that you have experienced issues in using the e-Consult Service. E-Consult is an effective and efficient means of accessing one of our clinicians for communicating your health care concerns. We are also disappointed that you have experienced problems with our telephony system. We would like to investigate your comment that you are "number one on the queue" but none answered! and also that you say "most of the Receptionists I come across in this are rude" unprofessional. As your posting is anonymous, we cannot look into your concerns. We would be happy to investigate this further. Please asked for a member of the management team; Triston, Robert or Chambis.