Berrycroft Community Health Centre
2 Nimrod Street, Aylesbury, HP18 1BBContact details and opening times
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Reviews
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Review titled Service needs improving
Rated 3 stars out of 5
by Anonymous - Posted on 31 March 2023
Called just after 9am to book a blood test. Waited half hour before I spoke to a Receptionist. Surely, booking a simple blood test can be done through your App Inpatient Access, even booking a doctors appointment? Then maybe the queues on the phone at 8am wouldn't be 2hrs. Awful service.
Visited March 2023
Review titled Berrycroft Community Health Centre
Replied on 06 April 2023
Dear Anon Thank you for your comments. I apologise for the delay you experienced when calling us, we are extremely busy. This is why we have the facility on our phone system for you to choose the option for a call back which would have held your place in the queue and allowed you to get on with your day while waiting? We do have a number of\ pre-bookable blood test appointments available which may be up to a couple of weeks in the future. If patients do not want to wait that long, an appointment can be booked in the phlebotomy department at the hospital, but these need to be in consultation with a clinician, patients cannot just call themselves to book. We do not have plans, currently, to make appointments available on the NHS App, instead, we work with 111 for additional capacity on an on the day basis. We will however continue to review this regularly. Yours sincerely C.L. Moran Patient Services Team Manager