Berrycroft Community Health Centre
2 Nimrod Street, Aylesbury, HP18 1BBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How do you get an appointment?
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
The way this surgery handles appointment bookings is shameful. How do you get an appointment? it's a mystery to me, it seems you have to try and call at 8pm along with the other hundred or more people trying to call at the same time as you. If you do manage to get through, you then have to wait for a doctor to call you back and you then feel under pressure to justify why you feel you need a same day appointment. I almost feel as though I'm not registered with a doctors surgery, that's how difficult it is to get an appointment. If you call later on in the day, you will just get told to call again tomorrow. No wonder the accident and emergency departments at hospitals are jam packed and being abused, when trying to see your own GP is deliberately made so difficult.
Visited January 2023
Review titled Berrycroft Community Health Centre
Replied on 01 February 2023
Dear Anonymous I am sorry that you have found your experience with us frustrating. We do have a system for urgent on the day medical problems followed by advice to access the 111-triage system when we have reached capacity. We have appointments set aside for 111 to book patients into when we are at this stage, so that our patients are safe. This is the only advice our receptionists can give at that point. As I’m sure you are aware, we are under great pressure and our appointments are at a premium. We are not deliberately making things difficult unfortunately we can only book into available appointments, as much as we would like to help our patients. If your need is urgent, please call us again to discuss, however our telephone lines do not open until 8.30. If you do not need urgent clinical assistance, you can request a pre-bookable appointment or perhaps your pharmacist may be able to help so please contact them if possible. Yours sincerely C.L Moran, Patient Services Team Manager
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Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I tried to get an appointment for my 7 years old boy who is really poorly 2 days in a row. Called at 08:30 been on a line for 40 mins and been told that there is no appointments left didn't even ask the reason why I am calling, didn't give any advice. Both days just been told to call next day. They should change something at this practice because its getting ridiculous now with appointments. Even when I am trying to get it for my self I never get it. Really disappointed and fed up now with that I dont see any other way just go to A&E all the time and see this surgery really useless.
Visited December 2022
Review titled Berrycroft Community Health Centre
Replied on 15 December 2022
Dear Anonymous Thank you for your feedback. I am sorry to hear that your experience fell short of your expectations. I cannot comment on your individual treatment without further information and investigation. If you still have ongoing issues, please contact the Medical Centre to discuss them privately so that we can help to resolve them. We aim to achieve the best solution for you and understand better the difficulties you have experienced. As I’m sure you are aware, we are under great pressure, however we do have a system for urgent on the day medical problems followed by advice to access the 111-triage system when we have reached capacity. We have appointments set aside for 111 to book patients into when we are at this stage, so that our patients are safe. We did reach capacity at 9.06 on 14th December so the system would have been explained to you by the receptionist and this is the only advice they can give you. Receptionists are not able to give medical advice as they are not qualified to do so. You would have been advised to call 111 so that your 7 year old could be triaged and if 111 decided that he needed to be seen on the day, they would have been able to book him with us the same day. The receptionists are only able to book into available appointments, they would very much like to be able to give our patients an appointment every time they have a request, however this is not possible. I understand that trying to get through on our present telephone system is very frustrating and time consuming and even more so when you finally get through and there are no appointments left. We have now had confirmation that a new telephone system will be put in place in January with options to direct patients which should help with call waiting times. Yours sincerely Christina Moran, Patient Services Manager