Bersted Green Surgery
32 Durlston Drive, Bognor Regis, West Sussex, PO22 9TDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Call waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2023
As a carer for an elderly dementia and cancer sufferer I dread calling this surgery. The wait for your call to be answered can be over an hour if it isn’t cut off. That can be at any time of day - not just the early morning rush. The e- consult never seems to be available which is a shame. It’s very difficult to get to speak to a doctor, if it’s a home visit it’s a paramedic that comes. Generally a poor holistic approach of patient care and no follow-up with changes to medications
Visited June 2023
Bersted Green Surgery has not yet replied.
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Review titled Was a Good Practice when we Joined not now
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
I am a Diabetic Patient and have problems in getting the rest of my Orange Appointments in the practice although it was said at the practice in text it is a phone call. Appears to be no Diabetic Nurse at present you speak to inside Pharmacist. Why do the media say see your GP when that is the Stumbling Block especially with patients with severe illnesses and then they have to go several times and it is too late especially with cancer referrals. We all do not want to think are problems could be serious so when someone goes to their GP why are they really not interest but keep there eyes fixed to the Computer instead of listening to the patient.
Visited May 2023
Bersted Green Surgery has not yet replied.
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Review titled Impossible to get seen
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
I have been trying to get a non-urgent appt for weeks now. The E-consult is saying to try the next day each time I go to use it, and there are no pre-bookable telephone appts. The receptionist has said I have to ring or turn up at 8.30am to maybe get an appt on the day. This is very hard to do as I am working, and it seems wrong to take an appt that might have been given to someone who is needing one urgently. The practice website should be clear and honest about the fact that the E-consult is switched off (what the receptionist told me), and that pre-bookable appts aren't available either. Whilst I'm sure all the staff are working as hard as they can, this really is an unacceptably poor level of service at the moment and puts patients health at risk.
Visited April 2023
Bersted Green Surgery has not yet replied.
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Review titled Really lovely experience
Rated 5 stars out of 5
by Kathy - Posted on 08 June 2023
I saw the mental health lady there who was so sweet and caring. I have struggled with depression for a long time now and never really spoke about it. This young lady was really kind and I got so upset speaking about my mental health but she made me feel listened to, she even made sure I was calm and okay before I left. Really thankful for her advice and she even made me laugh for the first time in a very long time!
Visited April 2023
Bersted Green Surgery has not yet replied.
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Review titled You try to get an appointment see how easy it is ??
Rated 1 star out of 5
by Andrew bell - Posted on 23 February 2023
I have been with this practice for 31 years and I'm afraid to say it is now a very poor service to what it was. You Can Not make an appointment to see a GP you have to ring in at 8am in the morning and trust me you will be trying for 2days to get through to be told sorry no appointments available. After trying to phone in I decided to go to the reception in person only to be told please ring in in the morning at 8 am . After explaining that IV been trying for several days the receptionist said come in to the practice at 8.30 to make an appointment for that day. Then hopefully we can get an appointment for 2 pm or something . So you now have to go home again and come back later if you were lucky enough to get an appointment in the first place. All this said I am not after an emergency appointment I need to see the GP to catch up on my scans from the hospital and arrange medication etc. Why on earth can we not make a simple appointment . Very poor service to try to get and see a gp We have several members of the family at this practice and all have experience this same problem. Time and time again. This is why I decided to right this
Visited February 2023
Bersted Green Surgery has not yet replied.
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Review titled Very pleased with their help
Rated 5 stars out of 5
by Val Phillips - Posted on 05 January 2023
I phoned early afternoon and talked to a very helpful receptionist. She arranged an appointment for me the same afternoon. Then the doctor I saw was also very caring and talked over a treatment plan.
Visited January 2023
Bersted Green Surgery has not yet replied.
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Review titled Not very welcoming
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2022
Submitted an E-Consult on a Wednesday around half 8. No response. Submitted another one on Monday, again nothing. Then received a text saying they had called me three times which is odd as I hadn’t received anything on my phone. I then called to check as they still hadn’t responded to my query. Was waiting for 45 minutes just to receive awful customer service, was spoken to like they didn’t care or wasn’t even bothered
Visited December 2022
Bersted Green Surgery has not yet replied.