Berwick Surgery
17 Berwick Road, Rainham, Essex, RM13 9QUContact details and opening times
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Review titled Appalling service all round!
Rated 1 star out of 5
by Keith Austin - Posted on 02 March 2023
Appointments are normally 2 weeks wait. No face to face option, phone apt only. No time is given, so if you fail to pick up after 2 rings you have missed apt. You call back, explain you just missed the call and get spoken to and made to feel (by one extremely unhelpful receptionist) like your wasting her time! Eventually get an appointment from the hub, told to collect form as need to have an xray on my feet. I drive to Harold Wood, wait for 20 mins to be told xray machine not working and to go King Georges, drive there, pay again for parking, wait 15 mins to be told my form is to xray my knees. If the GP had bothered to look at my notes, my knees were xrayed 2 months ago. The problem if the GP took the time and listen at the time of my consultant was my feet! Told by hospital to give letter back to surgery, make another apt to get correct form for feet. My wife called surgery explained what had gone on and the unwelcome reception she received from one particular receptionist was nothing but challenging, curt and unacceptable.This particular receptionist needs alot of training, focused on her people skills and her manner within her approach towards situations. So to summarise, i have now got to take back my letter, make another apt and start the whole process again! I suffer with anxiety and high blood pressure and i can honestly say this situation that i was placed in didn't sit well with my condition. This surgery needs to become more accommodating and flexible. Were post covid now so why is there still no F 2 F apts or a fixed apt time and a 2 week wait for an appointment?
Visited March 2023
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