Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beversbrook Medical Centre.
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Treated with respect and very welcoming from reception to doctors and nurse,normally seen on time as well.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, We are pleased to hear that you felt respected and welcomed throughout your visit. Your satisfaction is our priority, and we are committed to providing excellent care. Thank you for your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Salma Alkayal - Posted on 09 December 2023
Hello The doctor asked me to tell him the results of the medication I received. It didn't work for me, I still can't breathe well, and the pain still continues, and I think I have side effects from the drug, which is swelling in the eyes and redness in the eyelids. And now I am waiting for you to set the next Appointment. Thank you
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Salma, Thank you for your feedback and we are sorry to hear about your past experience with the medication and its side effects. Your feedback is important, and we hope your concerns have now been addressed. Kind regards, Julie Taylor - Operations Manager
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Review titled Practice has gone down hill
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
Terrible to get through to either by phone or online. I had an appointment and the outcome was terrible l am left waiting for someone to decide who is needs to prescribe medication GP or Hospital. The appointment was a total waste of my time. GP had not read my notes or the 2 hospital letters. I have been with this practice for over 25 years and I am sorry to say that if there was anyway of moving from this practice me and my whole would leave.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, Thank you for your feedback. We are very sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we're committed to addressing your concerns. If you would like to discuss any matters further or require assistance, please don't hesitate to contact us at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good service
Rated 4 stars out of 5
by Sally Winward - Posted on 22 November 2023
This was for a prescription review and conducted by a doctor who was very good. He gave me his time and full attention and went through each item of my medication. I am very happy with the service I received thank you.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 11 December 2023
Dear Sally, Thank you for your review and kind words! We are very happy to hear that you had a positive experience during your review. We are glad we could assist you and thank you for your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent service
Rated 3 stars out of 5
by Anonymous - Posted on 26 November 2023
I was able to get an appointment at short notice and was not kept waiting. The nurse who saw me was very professional and dealt with me in a very friendly way. I left most impressed.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, Thank you for your review. We were happy to hear that you had a positive experience with us, from the ease of scheduling to your interaction with our nurse. Providing efficient and friendly care is a goal, and we are glad we could meet your expectations. Kind Regards, Julie Taylor - Operations Manager
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Review titled Not ideal
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
I found dealing with the practice on this occasion frustrating. Our appt was 9:30 and they were running 40 mins behind. There is nothing at all to do in the waiting room for small children and barely enough seats to cater for all waiting. Their timescales for requests like filling in a form are ridiculous at 30 days. I’ve previously been happy at the surgery but since covid I feel the experience has been significantly worse.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, We are sorry to hear about your frustrating experience. Your feedback is invaluable, and we apologise for any inconvenience caused by the wait time and lack of amenities in our waiting room. We understand your concerns regarding the timeframe for requests, and we are always working to improve our processes. Thank you for sharing your thoughts with us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Tony Serne - Posted on 23 November 2023
Friendly welcome at reception and a very professional service by the Nurse. Well pleased. Will certainly be using this practice for the foreseeable future. The only problem is the limited car parking.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Tony, Thank you for your positive feedback! We were pleased to hear that you had a friendly and professional experience with us. We understand the inconvenience of limited parking and certainly take this feedback on board for any future review of this aspect. Kind regards, Julie Taylor - Operations Manager
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Review titled Caring and patient
Rated 4 stars out of 5
by Anonymous - Posted on 25 November 2023
All staff we encountered were very caring, patient and understanding with my 4 year old son. They made him feel at ease and made the visit fun for him even though the visit was for an unpleasant reason. Doctor was very informative for me and gave me easy to understand advice for follow up care.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, Thank you for your review and sharing your experience with us! We were pleased to hear that our staff provided compassionate care to your son and made his visit enjoyable despite the circumstances. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent advice
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2023
My appointment with the menopause specialist was brilliant, she addressed all my concerns gave me information and advice. I felt listened to and understood.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Patient, Thank you so much for your review and kind words! We were pleased to hear that your experience with our menopause specialist was positive and that you felt supported and informed throughout your appointment. Kind Regards Julie Taylor - Operations Manager
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Review titled Kind and helpful
Rated 5 stars out of 5
by Sue Robertson - Posted on 08 November 2023
The staff at Beversbrook Medical Centre are helpful and courteous. The GP I saw was kind and listened. She gave me advice on the way forward and said to go back if I needed to.
Visited November 2023
Review titled Beversbrook Medical Centre
Replied on 26 February 2024
Dear Sue, Thank you for your review and kind words! We are pleased to hear that you had a positive experience with our staff and GP at Beversbrook Medical Centre, and that you felt listened to and received helpful advice. Kind Regards, Julie Taylor - Operations Manager