Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely GP
Rated 3 stars out of 5
by Anonymous - Posted on 17 August 2023
Great GP. Knew exactly what I was there to see her for. Took time to really chat with me about concerns I had. Receptionist could be a bit warmer and friendlier.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to leave your feedback. We are happy to hear that you had a positive experience with our GP and that your concerns were addressed effectively. Your kind words about the doctor are greatly appreciated. We also appreciate your feedback about our receptionist. We will take on your feedback and continue to work on ensuring a warmer and friendlier environment for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Sympathetic consultation
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Despite seeing a different practitioner, my on-going ailment was reviewed sympathetically and a way forward was discussed. Very satisfied with the proposed outcome.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you felt heard and understood during your visit. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 August 2023
lovely receptionists and very helpful we did get a same day appointment with a lovely doctor. Everything ran on time.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your kind words and positive feedback. We are happy to hear that you had a pleasant experience with our receptionists, and were able to secure a same-day appointment with a wonderful doctor. Ensuring a smooth and timely experience for our patients is our top priority. Kind regards, Julie Taylor - Operations Manager
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Review titled Thorough checks
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I cannot fault the Drs services they are thorough and kind and listen to concerns. I do have concerns with the reception staff and their discussions with patients of a delicate matter in the open reception. Twice ive experienced elderly patients getting upset with trying to communicate and not hearing them through the screen.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your feedback. We appreciate your kind words about our doctors and their thorough, compassionate care. Your concerns about our reception staff are noted, and we will feed this back, we very much value your input. Kind regards, Julie Taylor - Operations Manager
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Review titled Friendly service
Rated 3 stars out of 5
by Anonymous - Posted on 04 August 2023
Having had not so great previous experience at this practice it was a pleasant surprise to see how much effort is going in to improve the patients experience the hard work is evident well done!
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and feedback. We are happy to hear about your positive change in experience with our practice. We are continuously working to improve and appreciate your recognition of our efforts. Kind regards, Julie Taylor - Operations Manager
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Review titled Very positive experience
Rated 5 stars out of 5
by Ken Price - Posted on 25 August 2023
Very positive visit to the practice. The GP my appointment was with listened to my concerns and gave me good advice going forward.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your kind words! We are very happy to hear about your positive experience at our practice. Listening to your concerns and providing helpful advice is a priority. Kind Regards, Julie Taylor - Operations Manager
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Review titled Thoughtful and courteous treatment
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
The appointment was on time and I felt as if my concerns were listened to. I received excellent advice. My only reservation is that it is sometimes difficult see the same doctor.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your feedback. We are happy to hear that your appointment was punctual and that you felt heard and valued during your visit. We appreciate your positive comments about the advice you received. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very happy
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Very happy, doctor was very good to explained everything and was very supportive, spoke about referral times and advice given
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for your review and kind words. We are very happy to hear that you had a positive experience with our doctor. Providing clear explanations, support, and timely referrals are a priority. Kind regards, Julie Taylor - Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by Glenn Sharp - Posted on 12 August 2023
First time visit to see a doctor and had a very good experience. Dr was interested in my problem and has organised further tests for me. Could not have done more for me and I am very happy with his whole approach.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for sharing your positive experience with us. We are very happy to hear that your first visit was a good one and that you felt genuinely cared for by the Doctor. It is great to know that you were satisfied with the attention given to your concerns and the proactive approach in organising further tests. Kind regards, Julie Taylor - Operations Manager
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Review titled Was given time
Rated 3 stars out of 5
by Anonymous - Posted on 09 August 2023
A staff member was really helpful in getting an appointment arranged for me quickly however it wasn't able to be with who I wanted it to be with unless I waited a very long time for an appointment. This meant lack of continuity for me and I felt I needed to start from the beginning with a new doctor I've not seen before. I had needed to discuss 2 things and made arrangements for this when I liaised with the member of staff who passed on the appointment request to the booking team but on arrival at this appointment with the doctor I was told only a single appointment had been booked in so I would have to be quick if I needed to discuss both things. This felt a little frustrating and embarrassing. However the doctor was extremely good and didn't rush me at all or the appointment and gave me all the time that was needed to discuss both things properly. Thank you Doctor.
Visited August 2023
Review titled Beversbrook Medical Centre
Replied on 24 October 2023
Dear Patient, Thank you for sharing your experience with us. We appreciate your feedback, and we are sorry for any inconvenience you faced during the appointment scheduling process. We are happy to hear that you felt well taken care of by the doctor and that your concerns were addressed thoroughly. Kind Regards, Julie Taylor - Operations Manager