Beversbrook Medical Centre
Harrier Close, Calne, Wiltshire, SN11 9UTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Dennis Jarmey - Posted on 01 April 2023
The surgery is clean and tidy and is quite welcoming. The practice now seem to react as a good team. I saw my doctor at the appointment time and he was very friendly and thorough. He listened to me and involved me in all decisions. I cannot ask for more than this. I genuinely feel it's getting better all the time.
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 06 April 2023
Thank you for taking the time to write this positive review Mr Jarmey It will be most welcomed and I know appreciated by all staff. Best wishes - Julie Taylor - Operations Manager
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Review titled Very kind and thorough
Rated 4 stars out of 5
by Marc - Posted on 26 March 2024
The Sister was very kind and thorough despite being behind and running late. She’s a great asset to the practice.
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 28 March 2024
Dear Marc, Thank you for your feedback! We are pleased you found our Sister kind and thorough. We understand the importance of timeliness and appreciate your patience. Your review means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Jon Gisicki - Posted on 14 March 2024
Had a really positive experience with the doctor. My concerns were listened to and further support has been provided
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 15 March 2024
Dear Jon, Thank you for your positive review! We are pleased to hear that you had a great experience with the doctor and that your concerns were addressed effectively. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
Quick service - wasn’t on hold for long (place in queue was made clear while waiting). Telephone appointment on the same day. Prescription sent and collected on same day. Great service overall
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 06 April 2023
Thank you for taking the time to write this positive review. It will be most welcomed and I know appreciated by all staff. Best wishes - Julie Taylor - Operations Manager
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Review titled Great - once you get an appointment
Rated 3 stars out of 5
by John Lewis - Posted on 01 April 2023
With the demise of DoctorLink it’s back to ringing, trying to get through and then a long, uncertain wait for a routine appointment with a GP, which took about 3 weeks for me. Once there, the appointment itself was smooth, efficient, great medical advice and a referral for another long wait to see a specialist. My GP was excellent, with a particular specialism in the issue being presented. A good listener who quickly understood the problem and was able to propose a treatment pathway.
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 06 April 2023
Thank you for taking the time to write this mainly positive review. It will be most welcomed and I know appreciated by all staff. Patchs is a new feature which we are hoping patients find to be a good alternative to Doctorlink - we also offer same day urgent care Mondays - Thursday via our website. We are aiming to add to services to make availability better for all. Best wishes - Julie Taylor - Operations Manager
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Review titled Improved Practice management
Rated 4 stars out of 5
by Anna Wilson - Posted on 10 March 2023
Attended for appointment and everything worked smoothly. Doctor very courteous, problem dealt with and further consultation expedited.
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 13 March 2023
Thank you so much for this positive review - it is most welcomed and appreciated. Best wishes - Julie Taylor - Operations Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2023
Got through on monday expecting it would be busy. New methods of getting help from staff, instructed by a nurse. Before afternoon was over, I was contacted and received my meds before 5pm Great help and service.
Visited March 2023
Review titled Beversbrook Medical Centre
Replied on 28 March 2023
Dear Patient - We were delighted to receive this lovely review following a busy Monday at the Surgery. Staff have viewed it also and I know they appreciated the words. Best wishes Julie Taylor - Operations Manager
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Review titled Appalling Practice
Rated 1 star out of 5
by Ian Dickerson - Posted on 13 February 2023
My partner has been trying to get an appointment with a GP without success. Once the call is answered which in the latest attempt was 45mins, all you get is a defiant call agent/administrator who will Not book you an appointment they will however direct you away from the surgery for further help ie will tell you to go to 111 or a&e. we are told if you call 111 they will book you an appointment with the gp. This also isn't true. Calling 111 as told they now are sending a paramedic team out to see my partner. (This is not needed or necessary) what a waste of time for hard working important group of people to attend a patient because Beversbrook are making it impossible to make an appointment and are shurking their responsibilities as a care team. The Paramedics and the Hospitals are just been dumped on by GP surgeries like Beversbrook and individuals and surgeries patients are being put at risk due to the current appalling standard of service or i should say lack of by Beversbrook.
Visited February 2023
Review titled Beversbrook Medical Centre
Replied on 13 February 2023
Good Afternoon Sir - I am very sorry to hear of the difficulties your partner is facing getting an appointment. If she would like to me email direct on julie.taylor167@nhs.net I would welcome to opportunity resolve all matters.
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Review titled Rescheduled appointment
Rated 3 stars out of 5
by Mike White - Posted on 13 February 2024
An appointment was cancelled at short notice with no reason given, and without the possibility of replying and asking why. But it was rapidly rescheduled and I was happy with its outcome, being seen by GP I hadn’t seen before.
Visited February 2023
Review titled Beversbrook Medical Centre
Replied on 28 February 2024
Dear Mike, Thank you for your feedback! We apologise for the short notice cancellation of your appointment and any inconvenience it may have caused. We are pleased to hear that it was rapidly rescheduled and that you were satisfied with the outcome, despite seeing a new GP. Kind Regards, Julie Taylor - Operations Manager