Bexley Group Practice
76-78 Upper Wickham Lane, Welling, Kent, DA16 3HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist was a star
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
Monday morning I had some queries, the ladies behind the desk were really busy but they couldn't have been more friendly and helpful. They all had a chat with me and made me feel at ease given I am a bit anxious waiting for results. Thank you ladies!
Visited June 2024
Bexley Group Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Ez - Posted on 31 May 2024
An app has been put in place to now book appointments, you complete all the questions and have to wait for a phone call, which doesn't actually come through, just a message to re contact the same reception to book the initial appointment. They, and only they, will then have to phone the appointments line?! Oh, we can't get through at the moment, can you call back this afternoon? It is the afternoon! Rude and cold reception staff with no compassion what so ever, Avoid😔
Visited May 2024
Bexley Group Practice has not yet replied.
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Review titled The worst place to have healthcare
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I called to collect my medications, as the practice had promised to leave them at the pharmacy during the day. However, upon my visit, nothing was left there. The practice was closed, and there was no means to contact them. The next day, I called for an update. The practice falsely claimed that the prescription was left on the day I called. When I informed them that this wasn't the case, they stated that they had sent it on the same day but after the pharmacy closed. Later, I discovered from the pharmacy that the prescription was only sent the following day. I advise avoiding this place.
Visited April 2024
Review titled Bexley Group Practice
Replied on 23 April 2024
We are sorry that you feel the surgery has not has not provided you with the best care however we received your prescription request on Saturday 20th April 2024, please note that the surgery is not open on weekends and our prescription turn around time is 3 full working days. Going forward, please ensure that you request your prescription 2 weeks in advance of when you will run out so that this issue does not happen again.
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Review titled This practice is a disaster
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2025
This practice is truly a disaster. From GPs writing the wrong notes and giving the wrong referal, up to being unable to book a very simple exam because of their awful booking system. I'm at a point now where I need to book a blood test and the receptioninst can't give me a slot because everything needs to go through "the system", which only opens slots for the next two weeks, and ofc all the slots go within minutes. What a disgrace: this practice is failing the very people that is supposed to help.
Visited February 2024
Bexley Group Practice has not yet replied.
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Review titled Worse Gp practice
Rated 1 star out of 5
by Antoaneta Vragova - Posted on 28 March 2023
My daughter have worse ear infection. Is been a week. Managed to call surgery, asking to write email. It’s seems that I diagnosed my daughter and asking for antibiotics. Went to collect from the chemist and surprise- doctor forgot to prescribe antibiotics, only ear drops.
Visited March 2023
Review titled Bexley Group Practice
Replied on 28 March 2023
In response to your review, I am sorry that you are not happy with the surgery, however the eardrops that the Doctor has prescribed are antibiotic eardrops.