Bexley Group Practice
76-78 Upper Wickham Lane, Welling, Kent, DA16 3HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist was a star
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
Monday morning I had some queries, the ladies behind the desk were really busy but they couldn't have been more friendly and helpful. They all had a chat with me and made me feel at ease given I am a bit anxious waiting for results. Thank you ladies!
Visited June 2024
Bexley Group Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Ez - Posted on 31 May 2024
An app has been put in place to now book appointments, you complete all the questions and have to wait for a phone call, which doesn't actually come through, just a message to re contact the same reception to book the initial appointment. They, and only they, will then have to phone the appointments line?! Oh, we can't get through at the moment, can you call back this afternoon? It is the afternoon! Rude and cold reception staff with no compassion what so ever, Avoid😔
Visited May 2024
Bexley Group Practice has not yet replied.
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Review titled The worst place to have healthcare
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I called to collect my medications, as the practice had promised to leave them at the pharmacy during the day. However, upon my visit, nothing was left there. The practice was closed, and there was no means to contact them. The next day, I called for an update. The practice falsely claimed that the prescription was left on the day I called. When I informed them that this wasn't the case, they stated that they had sent it on the same day but after the pharmacy closed. Later, I discovered from the pharmacy that the prescription was only sent the following day. I advise avoiding this place.
Visited April 2024
Review titled Bexley Group Practice
Replied on 23 April 2024
We are sorry that you feel the surgery has not has not provided you with the best care however we received your prescription request on Saturday 20th April 2024, please note that the surgery is not open on weekends and our prescription turn around time is 3 full working days. Going forward, please ensure that you request your prescription 2 weeks in advance of when you will run out so that this issue does not happen again.
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Review titled Worse Gp practice
Rated 1 star out of 5
by Antoaneta Vragova - Posted on 28 March 2023
My daughter have worse ear infection. Is been a week. Managed to call surgery, asking to write email. It’s seems that I diagnosed my daughter and asking for antibiotics. Went to collect from the chemist and surprise- doctor forgot to prescribe antibiotics, only ear drops.
Visited March 2023
Review titled Bexley Group Practice
Replied on 28 March 2023
In response to your review, I am sorry that you are not happy with the surgery, however the eardrops that the Doctor has prescribed are antibiotic eardrops.
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Review titled Great receptionist
Rated 4 stars out of 5
by Emily - Posted on 04 February 2023
Away from home for a week I realised I’d forgotten my blood pressure tablets. Emailed the surgery explaining my predicament and then rang the surgery expecting a sorry we can’t help. Proved wrong a lovely receptionist showed great empathy, found my email and promised to give it to someone to deal with it. A few hours later she rang me to confirm that a prescription was on its way to my chosen pharmacy and wished a nice holiday. I would like to thank this receptionist she is a great asset to Bexley group practice.
Visited February 2023
Review titled Bexley Group Practice
Replied on 28 March 2023
Thank you for the good review, this has been passed on to the receptionist who appreciates the review.
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Review titled Good luck if you try to make an appointment on the phone
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Over twenty minutes waiting to get through to book an appointment. Gave up in the end. I was apparently first in the quqon as well! What a shambles have now contacted another surgery to join them.
Visited January 2023
Bexley Group Practice has not yet replied.
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Review titled Are they still there?
Rated 1 star out of 5
by Still alive - Posted on 14 October 2022
As with most gps, I'll wager, it's become very difficult to see them. I get repeat prescriptions, which they manage in the end. Happy to text me about the clotshots and a flu vaccine that I have never had in 57 years, though. Tried to get an online consultation but they never bothered, saying they tried to call me. But they didn't. Useless.
Visited September 2022
Bexley Group Practice has not yet replied.