Bhf Lundwood Surgery
Lundwood Priory Campus, Pontefract Road, Lundwood, Barnsley, South Yorkshire, S71 5PNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 4 stars out of 5
by Katie - Posted on 28 June 2024
Both my daughters unexpectedly needed a GP appointment the day after each other. I was sent a link to request an appointment at 8am. I just wanted to say what an improvement this has been to trying to get through by telephone. On both occasions I received a callback within 5 minutes of me completing the online form. On both occasions the receptionist that called (sorry didn’t get her/their name) was friendly and helpful. I was given an appointment the same day, seen without any delay and treatment given to help my daughters. The Dr we saw is also one of the loveliest Dr’s we’ve ever had. GP’s get lots of negative feedback so I just wanted to share how pleased I have been with the service 2 days in a row. Thank you :)
Visited June 2024
Review titled Bhf Lundwood Surgery
Replied on 02 July 2024
Dear Katie Thank you so much for taking the time to share your positive experience with us. We understand how important it is to receive timely care, especially when it concerns people who rely on us. It’s wonderful to know that you found our receptionists friendly and helpful and that you were able to get appointments and treatment promptly on both occasions. We strive to provide the best possible care and your feedback is a lovely reminder of why we do what we do. Thank you again for your support and encouragement. Should you need anything in the future, please don’t hesitate to reach out. Best regards, Lina Soura Chief Operating Officer
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Review titled Terrible Practice
Rated 1 star out of 5
by Mark Johnston - Posted on 10 June 2024
Despite trying to get access to my patient records for months now the surgery is still is inhibiting my access to blood test results and other information. The surgery is now part of the problem and not part of the solution with regard to managing my diabetes.
Visited June 2024
Review titled Bhf Lundwood Surgery
Replied on 11 June 2024
Good afternoon Mark, Thank you for your feedback. I am sorry to hear of the concerns you have raised. I have passed your concerns to our Practice Senior and have asked that she contact you by telephone to discuss your concerns within the next 2 working days. If you would like to provide any further details or discuss your concerns further, please do not hesitate to contact me and provide reference number BHF94. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. BHF Priory Centre, Pontefract Road, Barnsley S71 5PN
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Review titled Same old tricks
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Hospital consultant wrote to my G.P. surgery requesting an addition to my repeat prescriptions. From past experience I knew that I couldn’t rely on B H F to fulfil the request competently. As usual, the phones are mostly ignored so I was forced to contact by the NHS app messaging. I asked again for the item to be added to the list, and again, from experience, I asked for acknowledgment of the message. 48 hours so far with no acknowledgment and the list not updated. Meaning, more futile attempts to contact B H F Lundwood and ultimately more visits to the pharmacy for prescriptions that could be collected together. This poor performance isn’t a new thing. No respect whatsoever for the patient. How hard can it be to do one’s job? Everyone else in the world manages. Please feel free to tell us all “how busy staff are”…”phone lines busy at certain times”… we’ve heard it ad nauseam. I’ve also noticed a notable absence of reviews since new criteria was put in place to weed out unfavourable reporting. This is your business model?
Visited May 2024
Review titled Bhf Lundwood Surgery
Replied on 22 May 2024
Dear patient, Thank you for your feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding your repeat prescriptions. I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore please could you kindly contact us to enable us to look into these concerns and offer a resolution. If you could please confirm your name and contact telephone number by email to bhf.patientfeedback@nhs.net quoting reference number BHF90 I will ask that the Practice Senior contact you. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net
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Review titled I had bloods
Rated 1 star out of 5
by Claire Holling - Posted on 20 December 2023
I had bloods taken and they left a massive bruise she said she was fully trained didn’t know what she was doing and looking at both my arms after wow I was left with lumps on my arms still not gone down after a week
Visited December 2023
Review titled Bhf Lundwood Surgery
Replied on 21 December 2023
Dear Claire, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding your bloods being taken and the lumps left on your arms. I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that I have passed this onto the Practice Senior who will contact you by telephone to discuss your concerns. Should you wish us to look into your concerns further following your telephone call please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF83. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net
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Review titled Poor responding
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
I despair of the poor service we get at this GP surgery. The staff mostly don't seem helpful, in fact the staff are continually changing. There are only Locum doctors so it's anybodys guess who you speak to medical wise. Nobody answers the telephone. I called 24 times last week before I spoke to someone. Today I finally spoke to a helpful lady after dialling 21 times. Do you only employ people with hearing difficulties or do they turn the ringtone off?
Visited February 2023
Review titled Bhf Lundwood Surgery
Replied on 20 February 2023
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding the staff members attitude and not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do try to offer the best patient care and answer the telephone as soon as possible, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others meaning that other patients can’t get through. We do try our best to speak with patients as soon as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Regarding locum GPs, we have now recruited a regular GP at BHF Lundwood which should give patients some consistency, we do understand that seeing locum GPs is not always beneficial and therefore we are always trying to recruit permeant GPs. I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood to see if we can make any improvements to our telephone system. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF75. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net
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Review titled Never answer the phones
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Needed to cancel my appointment today due to not needing this Anymore so I’ve been phoning every hour since 11 to try and get through and it’s just been ringing and ringing or cutting me off, then as soon as it reached my appointment time I get a text saying next time cancel as the appointment could have been used for someone else, well how do you do this if know-one answers the phones to allow you to cancel throughout the day it’s so fustrating.
Visited February 2023
Review titled Bhf Lundwood Surgery
Replied on 07 February 2023
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others meaning that other patients can’t get through. We do try our best to speak with patients as soon as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Appointments can also be cancelled by using the following link if you are able to access the internet: https://www.lundwoodsurgery.nhs.uk/services/activity/cancel-an-appointment I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood to see if we can make any improvements to our telephone system. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF74. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896
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Review titled Please answer the phone!!!!
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Today I have tried to ring doctors several times as I'm unwell. It has taken me 40 minutes to get through after the line either being engaged or cutting me off. It is the same every time I have to ring the surgery. And when I do finally get through there are no appointments left. Please employ more people to answer the phone then us patients wouldn't have to spend ages, trying to get through. It's not just myself that has this problem other people do too when they require an appointment. Something needs to be done about this.
Visited December 2022
Review titled Bhf Lundwood Surgery
Replied on 13 December 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do strive to offer the best care to patients possible and apologise if you feel your experience at practice was not like this. Our staff members at BHF Lundwood do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others. This is normally when the telephone lines first open as all patients are in the same position of ringing to try and get an appointment, this is the same at all GP practices. We do try our best to speak with patients as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Appointments can also be booked online on the following link: https://www.lundwoodsurgery.nhs.uk/services/book-an-appointment/ we are contractually obliged to offer appointments online as well as via the telephone. I would like to provide you reassurance that we are attempting to meet patient demand for appointments as much as possible with additional clinical staff having been employed at practices to improve appointment availability. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF63. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896
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Review titled Very thorough and professional
Rated 5 stars out of 5
by Satisfied patient - Posted on 30 August 2022
I had need to visit the surgery for an appointment, the Nurse Practioner was attentive professional and dealt with my medical needs swiftly
Visited August 2022
Review titled Bhf Lundwood Surgery
Replied on 02 September 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am very happy to hear the positive feedback you have provided and am glad to hear that the GP and receptionist the nurse practitioner was attentive, professional and dealt with your medical needs swiftly. I can confirm that this feedback has been shared with our Senior Management Team. In order for me to pass this compliment onto the nurse practitioner that you spoke with I would be very grateful if you could contact me on either bhf.patientfeedback@nhs.net or call me on the below telephone number quoting reference number BHF57 to confirm the nurse practitioners name or your name and the date you spoke with them so I can identify the staff member. All feedback is taken very seriously by BHF as it enables us to learn and improve patient experience by sharing peoples experiences therefore I appreciate you taking the time to share this positive feedback. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE