Bhf Lundwood Surgery
Lundwood Priory Campus, Pontefract Road, Lundwood, Barnsley, South Yorkshire, S71 5PNContact details and opening times
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Reviews
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Review titled Never answer the phones
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Needed to cancel my appointment today due to not needing this Anymore so I’ve been phoning every hour since 11 to try and get through and it’s just been ringing and ringing or cutting me off, then as soon as it reached my appointment time I get a text saying next time cancel as the appointment could have been used for someone else, well how do you do this if know-one answers the phones to allow you to cancel throughout the day it’s so fustrating.
Visited February 2023
Review titled Bhf Lundwood Surgery
Replied on 07 February 2023
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others meaning that other patients can’t get through. We do try our best to speak with patients as soon as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Appointments can also be cancelled by using the following link if you are able to access the internet: https://www.lundwoodsurgery.nhs.uk/services/activity/cancel-an-appointment I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood to see if we can make any improvements to our telephone system. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF74. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896
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Review titled Please answer the phone!!!!
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Today I have tried to ring doctors several times as I'm unwell. It has taken me 40 minutes to get through after the line either being engaged or cutting me off. It is the same every time I have to ring the surgery. And when I do finally get through there are no appointments left. Please employ more people to answer the phone then us patients wouldn't have to spend ages, trying to get through. It's not just myself that has this problem other people do too when they require an appointment. Something needs to be done about this.
Visited December 2022
Review titled Bhf Lundwood Surgery
Replied on 13 December 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do strive to offer the best care to patients possible and apologise if you feel your experience at practice was not like this. Our staff members at BHF Lundwood do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others. This is normally when the telephone lines first open as all patients are in the same position of ringing to try and get an appointment, this is the same at all GP practices. We do try our best to speak with patients as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Appointments can also be booked online on the following link: https://www.lundwoodsurgery.nhs.uk/services/book-an-appointment/ we are contractually obliged to offer appointments online as well as via the telephone. I would like to provide you reassurance that we are attempting to meet patient demand for appointments as much as possible with additional clinical staff having been employed at practices to improve appointment availability. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF63. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896