Biddulph Doctors
Biddulph Primary Care Centre, Wharf Road, Biddulph, Stoke-on-Trent, Staffordshire, ST8 6AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful pratice
Rated 1 star out of 5
by Shannen - Posted on 13 September 2024
Near impossible to get an appointment and when you do you're left sat for half hour+ waiting because they're off doing something else or they're running behind. The doctor has become the worst, no trust, no duty of care. Utter shambles.
Visited September 2024
Review titled Biddulph Doctors
Replied on 16 September 2024
Hi Shannen, thank you for your feedback, we are really sorry to hear that you have encountered difficulties with our service. Unfortunately there are occasions when our clinicians are running late due to unforeseen circumstances. We do ask patients to speak to our patient care co-ordinators if the appointment is running more than 20 minutes late and our self check in screen also informs patients if clinicians are running late. With regard to the other issues you have raised please contact our Practice Manager who can take more detailed information from you and investigate the matter fully.
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Review titled Rude!
Rated 2 stars out of 5
by Anonymous - Posted on 15 April 2024
Receptionist on Friday 12 April in the afternoon. One of the most rude, ill Informed people I have ever spoken to! Holding Lasting power of attorney on my terminally ill husband on palliative care. I spoke directly to the Gp in the morning, adjusting medication and requesting an appointment with the diabetes team. She rang, refused to speak to me, saying she must speak to my husband… all she wanted to do was book an appointment! She stated lasting power of attorney gives me no rights… that’s exactly what it does. The right to make divisions on behalf of him
Visited April 2024
Review titled Biddulph Doctors
Replied on 15 April 2024
Dear patient, thank you for your feedback. We are sorry to hear that you feel the receptionist was rude and ill informed. Please do not hesitate to contact the Practice Manager who can take some details from you and look into the matter further.
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Review titled Very understanding practice
Rated 5 stars out of 5
by Shannon Davis - Posted on 05 March 2024
After struggling for a couple of weeks with having surgery, the practice helped me as best they could with my speech problems currently. I felt like I was listened to and the doctor was extremely understanding in my situation. Going with more than one problem I felt that each problem was solved one by one on its own, nothing was to much trouble even with my bad speech from surgery. Thank you for the support to helping me get better.
Visited March 2024
Review titled Biddulph Doctors
Replied on 06 March 2024
Thank you for your feedback. We are really pleased to hear that you felt listened to and supported. Your comments will be passed onto the team. Thank you again for taking the time to provide feedback. biddulphdoctors.