Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bilborough Medical Centre.
Reviews
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I waited 3 weeks for an appointment, I had it confirmed by email. I turned up and surgery was closed (asserts farm) and it turns out it was a phone appointment, so waited and waited and phoned the surgery and was 1st in the queue for 45 mins , the receptionist told me the doctor had phoned twice but the doctor phoned me on my old number after I had informed them of the change.Then she told me my number and now waiting for the doctor to phone agin!!! Not impressed!!!
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous, Thank you for your feedback, sorry for the experience you have received from the practice, I would like to look into this matter for you, if you could either Email in on nnicb-nn.bilboroughmc@nhs.net or contact via phone on 0115 9292354 and leave your contact details Many thanks Kayleigh Practice Manager
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Review titled A good practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
Had to make an appointment with a doctor urgently and was able to see one within an hour of calling which I was impressed with.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time you give us your feedback, we value feedback and especially positive feedback, I shall share with the team Many thanks Kayleigh Practice Manager
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Review titled Helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2024
GP was really great, welcomed me, introduced themselves, confirmed with me why I was there, listened, checking information and actioning this. Came out of the appointment feeling very positive.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Dear Anonymous Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences with the Practice extremely helpful and informative. We'll be sure to share this review amongst the team. Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2024
I see my Gp no not bad , but how to see my doctor through appointment is very big hurdle. Time length is so long, by the time you got the appointment is too late
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for your review, I am sorry for the experience you have received we are constantly looking at our appointment system and trying to balance on the day appointments as well as Pre-bookable appointments but the demand is just greater we do try our best with the resources we do have. We do also offer and enhanced service which dose offer extra appointment at gp+, which can be booked via reception Many thanks Kayleigh Practice Manager
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Review titled Doc's
Rated 5 stars out of 5
by Michael Stevenson - Posted on 15 February 2024
Quick efficient and punctual. Nurse explained the reason for my blood test and how long it would take for the results.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Michael Thank you for taking the time to leave a review. We're pleased to hear you were happy with the Nurse during your recent visit to the practice and I will make sure this is shared amongst the team Many thanks Kayleigh Practice Manager
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Review titled Awful wait times
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
I pre booked an appointment 4 weeks ago for my daughter. We were left for 1 hour in the waiting room, no explanation or reason for the lateness. If we were 10mins late for an appointment we wouldn’t have been seen. This is why there is so much pressure on the NHS because GP practices are an absolute joke.
Visited February 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous, Thank you for your feedback, I apologise for the poor experience you had received, We have feed this back to our clinical team to make sure they inform reception when they are running behind so we can let Patients know, Unfortunately sometimes the clinical team do run behind on occasions but we try to keep patients updated as much as we can, But this feedback has been passed on to the team Many thanks Kayleigh Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2024
Friendly, took blood no problem the nurse was friendly, didn't have to wait long to be seen the surgery is clean
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time to leave a review. We're pleased to hear you you find your experiences with the Nurses extremely helpful and informative. We'll be sure to share this review amongst the team and in particular with our clinical team Many thanks Kayleigh Practice Manager
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Review titled Review results of blood test
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
It was on time and satisfactory except we couldn't get access to 2 weeks earlier Hospital requested blood and stool test
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for taking the time to leave a review. We're pleased to hear you were happy with your recent GP consultation. Many thanks Kayleigh Practice Manager
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Review titled On time
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
Unlike previous appointments where i was seen almost an jour after my original appointment time, this one is right on time
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank you for your review, Our clinical Time do try there best to make sure there appointments run on time, Sometimes waits do occur but I am glad you were seen on time. Many Thanks Kayleigh Practice Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 11 January 2024
I got put on a phone call wait list as there was only one gp on that day as others where sick, he called me for my daughter at 7pm, he had clearly worked over the closing time
Visited January 2024
Review titled Bilborough Medical Centre
Replied on 29 July 2024
Dear Anonymous Thank-you for taking the time you give us your feedback, we value feedback and especially positive feedback, i shall share with the team especially our clinical team. Many thanks Kayleigh Practice Manager