Billinge Medical Practice
Recreation Drive, Billinge, Wigan, Lancashire, WN5 7LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Things are getting better
Rated 5 stars out of 5
by James - Posted on 08 January 2024
I recently visited the practice and I found them to be incredibly caring and dedicated to improving their services. It was evident that they were making genuine efforts to address the feedback from the Care Quality Commission even asking patients if they were happy with their appointment and for feedback. Despite the staff working under difficult conditions, they have managed to implement some positive changes that directly benefit the patients. It is commendable to witness their commitment and resilience in providing the best possible care. Overall, I highly appreciate the caring attitude of the practice and their ongoing efforts to improve. It is reassuring to know that they are actively working towards enhancing the patient experience.
Visited January 2024
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear James, Thank you for taking the time to provide the practice with feedback on the care you have recently received. As you have highlighted in your comments we are working hard to make the changes needed following the CQC inspection and we will continue to make positive changes to support the patients. Kind regards, Billinge Medical Practice
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Review titled Improving practice
Rated 5 stars out of 5
by Marcus - Posted on 08 January 2024
Having been a patient for several years, I have witnessed the ups and downs of this practice. When I first heard about changes in doctors and managers, I was naturally skeptical, as we have been promised improvements in the past. However, I am thrilled to say that I was pleasantly surprised. The practice has transformed into a warm and caring environment. When I called the practice in the morning, I was promptly scheduled to see a doctor in the afternoon. Additionally, the doctor recommended a nurse appointment, which I was able to book for the very next day. The efficiency and attentiveness of the staff have made this practice a truly pleasant place to be. I believe that the staff deserve the unwavering support of the community and all patients, in order for them to continue improving the practice.
Visited January 2024
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Marcus, Thank you for sharing your positive experience, the practice is committed to making positive changes to support patients to access care and rebuild the trust with patients. Kind regards, Billinge Medical Practice
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Review titled Prompt appointment, referrals actioned same day
Rated 5 stars out of 5
by Marion Logan - Posted on 20 September 2024
Staff listened, were very supportive and efficient . Did immediate referrals, which gave been processed quickly. Reception staff so much better, they are pleasant and very helpful
Visited August 2023
Review titled Billinge Medical Practice
Replied on 20 September 2024
Dear Marion, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Excellent Service
Rated 3 stars out of 5
by DavidG - Posted on 13 June 2023
Needed antibiotics. No appointments available. Receptionist showed me how to use the online service to request review. Returned home and went on line to complete a simple form. Within an hour receptionist rang me to say that she had made an appointment at another clinic. Within another hour l had the required antibiotics. Many thanks to the receptionist for this excellent service.
Visited June 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback. Billinge Medical Practice
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Review titled Improved Reception Service
Rated 4 stars out of 5
by Margi O - Posted on 12 May 2023
Can't thank the one reception staff enough who've helped me over past week or so. She's been so helpful and whilst it's previously been difficult with other receptionists she's an credit to the surgery. Unfortunately I didn't get her name but recognise the voice. Thank you so much.
Visited May 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback, we are committed to improving the services and meeting patient expectations. Billinge Medical Practice
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Review titled Much improved reception
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2023
I know I’ve complained before but I’d like to say how much the reception have improved in their manner and customer service. They are friendly, empathic and helpful Keep it up
Visited January 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback. Billinge Medical Practice