Billinge Medical Practice
Recreation Drive, Billinge, Wigan, Lancashire, WN5 7LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Greatly improved
Rated 5 stars out of 5
by AHSH - Posted on 29 February 2024
Answered the query Rang back as promised Provided acceptable appointment No problems Very pleased with service - friendly and efficient Greatly improved
Visited February 2024
Review titled Billinge Medical Practice
Replied on 20 March 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Superb care
Rated 5 stars out of 5
by Susan - Posted on 22 February 2024
I rang the surgery and i was offered an appointment later that morning. I saw one of the lady GPs and she was very thorough and I felt I was in good hands straight away. I was fast tracked and when my results came the same Gp rang me with the next steps. I found this very reassuring. I already feel really positive about the new partners at the surgery and the steps they are taking to make this surgery as good as it was many years ago. I would highly recommend to friends and family. I now feel confident my health is in good hands.
Visited February 2024
Review titled Billinge Medical Practice
Replied on 20 March 2024
Dear Susan, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Angry
Rated 2 stars out of 5
by dot tither - Posted on 30 January 2024
I attended Billinge surgery this morning 30/01/2024 with my grandson whose appointment was 8-45am and we didn't see a doctor until 9-30am. People who came in after us went in before us so no I am not happy about this situation. I realise they are all new doctors and supporting staff, but that is no excuse. I hope this will improve as time goes on
Visited January 2024
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Dot, Thank you for providing feedback on your recent experience at the practice, we have reviewed your feedback and unfortunately on some occasions the appointments can be delayed. On the day you attended there were 4 clinical staff working and seeing patients and patients were seen based on the clinician they were booked with. However, we have identified that should have communicated this with you to ensure you understood the reasons for the delay in seeing the doctor for your grandsons appointment. Please do contact the practice if you would like us to explain further the detail surrounding the delay. Kind regards Billinge Medical Practice
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Review titled Things are getting better
Rated 5 stars out of 5
by James - Posted on 08 January 2024
I recently visited the practice and I found them to be incredibly caring and dedicated to improving their services. It was evident that they were making genuine efforts to address the feedback from the Care Quality Commission even asking patients if they were happy with their appointment and for feedback. Despite the staff working under difficult conditions, they have managed to implement some positive changes that directly benefit the patients. It is commendable to witness their commitment and resilience in providing the best possible care. Overall, I highly appreciate the caring attitude of the practice and their ongoing efforts to improve. It is reassuring to know that they are actively working towards enhancing the patient experience.
Visited January 2024
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear James, Thank you for taking the time to provide the practice with feedback on the care you have recently received. As you have highlighted in your comments we are working hard to make the changes needed following the CQC inspection and we will continue to make positive changes to support the patients. Kind regards, Billinge Medical Practice
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Review titled Improving practice
Rated 5 stars out of 5
by Marcus - Posted on 08 January 2024
Having been a patient for several years, I have witnessed the ups and downs of this practice. When I first heard about changes in doctors and managers, I was naturally skeptical, as we have been promised improvements in the past. However, I am thrilled to say that I was pleasantly surprised. The practice has transformed into a warm and caring environment. When I called the practice in the morning, I was promptly scheduled to see a doctor in the afternoon. Additionally, the doctor recommended a nurse appointment, which I was able to book for the very next day. The efficiency and attentiveness of the staff have made this practice a truly pleasant place to be. I believe that the staff deserve the unwavering support of the community and all patients, in order for them to continue improving the practice.
Visited January 2024
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Marcus, Thank you for sharing your positive experience, the practice is committed to making positive changes to support patients to access care and rebuild the trust with patients. Kind regards, Billinge Medical Practice
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Review titled Excellent Service
Rated 3 stars out of 5
by DavidG - Posted on 13 June 2023
Needed antibiotics. No appointments available. Receptionist showed me how to use the online service to request review. Returned home and went on line to complete a simple form. Within an hour receptionist rang me to say that she had made an appointment at another clinic. Within another hour l had the required antibiotics. Many thanks to the receptionist for this excellent service.
Visited June 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback. Billinge Medical Practice
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Review titled Improved Reception Service
Rated 4 stars out of 5
by Margi O - Posted on 12 May 2023
Can't thank the one reception staff enough who've helped me over past week or so. She's been so helpful and whilst it's previously been difficult with other receptionists she's an credit to the surgery. Unfortunately I didn't get her name but recognise the voice. Thank you so much.
Visited May 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback, we are committed to improving the services and meeting patient expectations. Billinge Medical Practice
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Review titled Much improved reception
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2023
I know I’ve complained before but I’d like to say how much the reception have improved in their manner and customer service. They are friendly, empathic and helpful Keep it up
Visited January 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback. Billinge Medical Practice
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Review titled No communication whatsoever
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
Following 2 cancelled hospital appointments where I am told to contact the practice for further information. I do this both in person and by phone only to be told that they haven't got the information either but will make enquires and ring me back. Nobody ever rings back and I mean "never". Despite all my efforts I am not any further on now than I was months ago. This is all so frustrating, it drives you to despair. All I require is communication.
Visited September 2022
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback, we are committed to improving the services and meeting patient expectations. Billinge Medical Practice