Billingshurst Surgery
Roman Way, Billingshurst, West Sussex, RH14 9QZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always had outstanding service
Rated 5 stars out of 5
by Paul - Posted on 03 April 2024
This surgery is just excellent. With all the financial, staff and patient pressures they continue to deliver a great service. Both my wife and I had appointments today, made recently, both on time, very professionally carried out and with sympathetic staff. When we speak to friends who live in various other places they are always jealous of how well we are served. Many thanks.
Visited April 2024
Review titled Billingshurst Surgery
Replied on 04 April 2024
Dear Paul, thank you for your lovely feedback, it is great to hear that you found our surgery to be excellent and that you received great service, I will pass on your kind comments to the whole team. Kind regards Teresa Admin Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Linda Gunn - Posted on 12 July 2023
I contacted the surgery today. The lady who I spoke to was was totally outstanding...and gave excellent customer service..I could not thank her enough we was seen by the doctor this afternoon who was so caring understanding and made my partner feel at total easy...nothing was to much bother. I cannot thank billinghurst surgery for the service we received today ..I know as a practice they are always there for us This surgery needs respect not insults..they are there to help you Treat them as you wish to be treated your self No need for rudeness They are doing a very hard job... Be polite. And stop moaning about them. I thank you from the bottom of my heart Keep up the excellent work and a massive thank you
Visited July 2023
Review titled Billingshurst Surgery
Replied on 17 July 2023
Dear Linda, Thank you for taking the time to leave us feedback, we are really pleased that your experience with us was so positive, from the outstanding receptionist, to the caring and understanding Doctor. I will make sure to pass on your comments to the team. Kind regards Billingshurst Surgery
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
It is very difficult to book an appointment, I haven't managed yet. The receptionist is borderline rude and you can only book appointments for the same day. You have to do that at 08:00 in the morning and join a long que. The system appears to discourage you from booking an appointment. As a result I will have to change to another practice. It is the worst run practice in my experience. Is this a hint to force you to go private?
Visited July 2023
Billingshurst Surgery has not yet replied.
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Review titled Difficulty in getting face-to-face appointment
Rated 3 stars out of 5
by Tim - Posted on 24 July 2023
The nurse who performed my annual review was very pleasant. She quickly assessed that I had a reasonable brain, capable of understanding basic human physiology and treated me efficiently and with respect. I have no problem with her at all. The difficulty came when I tried to book a face to face appointment with my doctor, something he had agreed may be beneficial when last I spoke to him in October. I was told I should arrange an “e-consultation”, something I wanted to avoid as I prefer a more personal approach. When I tried to book at reception there were no appointments available. After expressing my surprise, the receptionist told me that my doctor was on annual leave (and goodness knows, he certainly deserves it!) I accepted that this was, of course, not a problem and asked whether I could make a face-to-face appointment for a date after his return. Apparently this was not possible and I was told to try again to make an “e-consultation” appointment in a week’s time. This is all fair enough, but does leave one feeling somewhat insignificant, which was a pity after my very positive experience with the nurse. Upon my return home, I decided to investigate the possibility of making the aforementioned “e-consultation”. To say that the experience was labyrinthine would be an understatement! How on Earth in someone who is not computer-literate supposed to book an appointment?! I shall call into the surgery after my doctor’s vacation in the hope of achieving my goal and arranging a consultation Although I acknowledge that this is not the surgery’s fault, why are some test results published for me to access immediately they are available, whilst others are concealed until what appears to be a random date and time? Make booking an appointment easier. I have the greatest respect for the GPs and nurses at the practice and they have always treated me with the utmost care and consideration, but the apparent difficulty in accessing their services has put me off trying for an appointment in the past.
Visited July 2023
Billingshurst Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Chris - Posted on 12 June 2023
The nurse who conducted the appointment explained carefully the proposed treatment and possible side effects of the prescribed medication. Nothing could have been done better.
Visited June 2023
Billingshurst Surgery has not yet replied.
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Review titled Professionalism
Rated 5 stars out of 5
by Judith Mould - Posted on 16 February 2023
I would like to thank all members of the team for the Kindness and consideration that they have shown to my husband and me. I have found them to be very understanding and compassionate even at times when they have been extremely busy.
Visited February 2023
Billingshurst Surgery has not yet replied.