Bilsthorpe Surgery
Birkwood, Mickledale Lane, Bilsthorpe, Newark, Nottinghamshire, NG22 8QBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bilsthorpe Surgery.
Reviews
-
Review titled Made to feel uncomfortable.
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Was made to feel like a burden for asking for a GP appointment (this has happened twice now). Was told they could put me in for the following day 'at a push' after a doctor kept me waiting 40 minutes in the waiting room. (They also tried to suggest I was told it was sit and wait but I was not told this and told the receptionist I had to leave by a certain time and I was told that was fine- that receptionist was called and she confirmed she had told me it was an appointment time not a sit and wait). That doctor then sent me a rather blunt text message at 8pm suggesting I was offered several appointments and turned them all down- this is incorrect. Ended up registering elsewhere as I felt so uncomfortable with how I was being treated. They kept blaming being short staffed, I appreciate they are short staffed but so is everywhere else and as the patient, it isn't my fault that they are short staffed and unable to keep to appointment times. I also had to tell nearly every single person I spoke to what my medical problem was (surely 1 person is enough?).
Visited July 2023
Review titled Bilsthorpe Surgery
Replied on 12 July 2023
Thank you for your review. Bilsthorpe Surgery takes all feedback positive and negative seriously, we welcome you to contact the surgery to enable us to address your concerns. Kind regards, the team at Bilsthorpe Surgery