Bilston Urban Village Medical Centre
Bankfield Road, Bilston, West Midlands, WV14 0EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unfortunately the worst GP Practice.
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
This practice is so badly managed that I feel it causes stress for patients. I had an appointment in October to discuss an issue I’m having. Firstly I went to see a nurse earlier in the summer who said there is nothing she can do which is completely different to nhs website guidance. After going back to check on this the doctor it wasn’t true what the nurse said. Booking a blood test is a joke I had one at the wrong time for the first one, the second one I thought was the right time but no I had to book again, then I’ve just chased an update for the third to be told it’s normal however I’m still having the same issue but no follow up or appointment to investigate via alternative methods. The level of care from this practice is awful and distressing. I’m going to have to sort the process at another practice after being told I had to wait a year and come back to this practice.
Visited February 2023
Review titled Bilston Urban Village Medical Centre
Replied on 09 May 2024
Dear Patient Thank you for your feed back. I am Anita Small - Practice Manager and I am sorry to hear you did not have a good experience. We aim to address any concerns you have and your duty of care is our priority. If you would like to discuss this please contact me on 01902 409905. Kind Regards Anita
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Review titled Where do I begin
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
I have been having immense pains and been put on too many medication for my age. I was told I would get a call back, however the GP didn’t even bother calling me back when I’ve been advised to ensure I book appointments to discuss separate matters. This is the cherry on top for me and there is so much going on with my health I feel that I am getting nowhere. This has happened twice in a space of a week and I am fed up. I have had to take sick leave from my workplace, due to my bad health at the moment. I feel as though the GPs just care about the amount of time spent on the call than the patient’s issues itself. It is pathetic and beyond a joke at this point. I have tried to call this morning at 8am sharp and was still stuck on caller 10, 1 hour 5 minutes in. I have no choice but to resort to 111 for advise on my pains and get referred back for consultation. I am beyond fed up. This is my health being put at risk.
Visited February 2023
Review titled Bilston Urban Village Medical Centre
Replied on 09 May 2024
Dear patient Thank you for your feedback. I am sorry you have not been satisfied with the services provided. From 27.09.2023 we operate total triage and all requests submitted are contacted on a same day basis to discuss your concerns. If you are unable to complete this online please call and we will be able to complete it for you. The call volume in a morning is now reduced should you need to contact us. If you would like to discuss this further please contact me directly. Kind Regards Anita Small - Hub Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
As everyone else says an awful practice. But by the look of it they don't care as no reviews replied to. What is the point of the review system if nothing is done to improve it? When you can get an appointment who you see is usually helpful (not always) The Reception staff however are unhelpful and most of the time rude. I have been hung up on several times. I was told an appointment I made was pointless as they couldnt help me.
Visited February 2023
Bilston Urban Village Medical Centre has not yet replied.
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Review titled Worst GP ever
Rated 1 star out of 5
by Cristina - Posted on 28 December 2022
Since I moved here it is very difficult to make an appointment, this is the 4 day that I try to make an appointment and I couldn’t. Every time I call I stay 1h at the phone and when I reach them they said that aren’t any appointments available. Worst Gp ever! I don’t recommend! I will gonna change straight away tomorrow this is unacceptable!
Visited December 2022
Bilston Urban Village Medical Centre has not yet replied.
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Review titled Pathetic and rude practice
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
No appointments available at 8.01am (Don't open till 8am ) when u try and phone during the day for a sick 6 yr old and have to wait on the phone 1hr and 41 mins and end up going in the surgery guess what no patients yes u look really busy
Visited October 2022
Bilston Urban Village Medical Centre has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Antony Bratt - Posted on 05 July 2022
Asked pharmacy in bilston for repeating prescription on Friday 1st July (am). Went to collect on 5th July (pm) and the doctors have not even sent the prescription yet. Been waiting over a year for them to get me a scan on my shoulder..Total waste of time
Visited July 2022
Bilston Urban Village Medical Centre has not yet replied.
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Review titled No appointments as GP's not in attendance - home workers
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2022
It is impossible to get a face to face GP appointment at this practice - GP's are ' working from home' due to Covid. A poor service - it took 70 minutes to get a receptionist to answer the telephone. I cannot recommend this practice on my experience ( and mask wearing is not enforced by staff even though it is requested)
Visited July 2022
Bilston Urban Village Medical Centre has not yet replied.
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Review titled terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2022
Never pick up on calls always 5 or more staff sitting about in the background, say there is a staff shortage why the most talked about surgery on the planet for bad service nobody gives this place any good remarks is there anybody out there who would disagree to this comment other than the people who work there?
Visited July 2022
Bilston Urban Village Medical Centre has not yet replied.