Bilston Urban Village Medical Centre
Bankfield Road, Bilston, West Midlands, WV14 0EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Joke of a place
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Had an appointment this morning that I’ve waited 5 weeks for to have a follow up about tablets I need for vertigo that I suffer with daily, get the the doctors for 7.55 waited out side for 10mins until some one opened the door then waited in a que to just check in to see the doctor, which made me late for my appointment which may I add the rude doctor I seen told me I couldn’t be in the room for no more than 10mins as I was late which I stated I wasn’t and I’d been standing in reception for 20mins waiting, for the doctor to tell me I need to re book an appointment to get my tablets, this was the only reason why I waited so long for me to still not get the medication I need This place needs shutting down its past a joke you haven’t got a set doctor that you can go and see, they don’t no about your conditions every time you go you see some one totally new and they no nothing about what’s wrong with you so you have to keep explaining what’s wrong
Visited March 2023
Bilston Urban Village Medical Centre has not yet replied.
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Review titled Unfortunately the worst GP Practice.
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
This practice is so badly managed that I feel it causes stress for patients. I had an appointment in October to discuss an issue I’m having. Firstly I went to see a nurse earlier in the summer who said there is nothing she can do which is completely different to nhs website guidance. After going back to check on this the doctor it wasn’t true what the nurse said. Booking a blood test is a joke I had one at the wrong time for the first one, the second one I thought was the right time but no I had to book again, then I’ve just chased an update for the third to be told it’s normal however I’m still having the same issue but no follow up or appointment to investigate via alternative methods. The level of care from this practice is awful and distressing. I’m going to have to sort the process at another practice after being told I had to wait a year and come back to this practice.
Visited February 2023
Review titled Bilston Urban Village Medical Centre
Replied on 09 May 2024
Dear Patient Thank you for your feed back. I am Anita Small - Practice Manager and I am sorry to hear you did not have a good experience. We aim to address any concerns you have and your duty of care is our priority. If you would like to discuss this please contact me on 01902 409905. Kind Regards Anita
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Review titled Where do I begin
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2023
I have been having immense pains and been put on too many medication for my age. I was told I would get a call back, however the GP didn’t even bother calling me back when I’ve been advised to ensure I book appointments to discuss separate matters. This is the cherry on top for me and there is so much going on with my health I feel that I am getting nowhere. This has happened twice in a space of a week and I am fed up. I have had to take sick leave from my workplace, due to my bad health at the moment. I feel as though the GPs just care about the amount of time spent on the call than the patient’s issues itself. It is pathetic and beyond a joke at this point. I have tried to call this morning at 8am sharp and was still stuck on caller 10, 1 hour 5 minutes in. I have no choice but to resort to 111 for advise on my pains and get referred back for consultation. I am beyond fed up. This is my health being put at risk.
Visited February 2023
Review titled Bilston Urban Village Medical Centre
Replied on 09 May 2024
Dear patient Thank you for your feedback. I am sorry you have not been satisfied with the services provided. From 27.09.2023 we operate total triage and all requests submitted are contacted on a same day basis to discuss your concerns. If you are unable to complete this online please call and we will be able to complete it for you. The call volume in a morning is now reduced should you need to contact us. If you would like to discuss this further please contact me directly. Kind Regards Anita Small - Hub Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
As everyone else says an awful practice. But by the look of it they don't care as no reviews replied to. What is the point of the review system if nothing is done to improve it? When you can get an appointment who you see is usually helpful (not always) The Reception staff however are unhelpful and most of the time rude. I have been hung up on several times. I was told an appointment I made was pointless as they couldnt help me.
Visited February 2023
Bilston Urban Village Medical Centre has not yet replied.
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Review titled Worst GP ever
Rated 1 star out of 5
by Cristina - Posted on 28 December 2022
Since I moved here it is very difficult to make an appointment, this is the 4 day that I try to make an appointment and I couldn’t. Every time I call I stay 1h at the phone and when I reach them they said that aren’t any appointments available. Worst Gp ever! I don’t recommend! I will gonna change straight away tomorrow this is unacceptable!
Visited December 2022
Bilston Urban Village Medical Centre has not yet replied.