Binfield Surgery
Binfield Health & Community Centre, Wood Lane, Binfield, Bracknell, RG42 4EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How the Mighty have fallen.
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
This used to be the Guiding Light on how a GP Surgery should be run. My wife and I have been with it since 1993. Now in 2024...?? Absolutely dire. 08.05 take up the option to remain in the queue for a call whilst remaining in my current call position. Called back at 08.25 to be told there are no more appointments that day. Binfield Surgery - you are now a total farce.
Visited August 2024
Binfield Surgery has not yet replied.
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Review titled Lack of appointments
Rated 2 stars out of 5
by Anonymous - Posted on 06 August 2024
Phoned at 0800 no answer Called back at 0805 no appointments left ,this is a very poor service from our local surgery and leaves patients anxious about resolving an issue which could be serious The service has certainly deteriorated over the last few years as we have been patients for over 40 years When you actually see a doctor they are excellent but getting past or getting an appointment seems dreadful
Visited August 2024
Review titled Binfield Surgery
Replied on 07 August 2024
Thank you for your feedback and I am sorry to hear that you have not had a good experience. It is always helpful to receive feedback so that we can look into where we can improve. Unfortunately, as you have not provided me with your personal details I am unable to contact you directly to look into all of the points you have raised but would be very happy to do so. Kind regards, Marie Cousins, Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Wendy Newill - Posted on 19 June 2024
I have had to deal with the surgery frequently on behalf of my parents. I have found the receptionists to be very helpful and have always had callbacks from a doctor the same morning. I have always been able to see a doctor with my parents when required and have found the disposing of prescriptions to work well . I recently had to take my father for a problem with his hip . He was examined and sent for a x ray at Heatherwood the same day . We had the results back within 3 days
Visited June 2024
Review titled Binfield Surgery
Replied on 07 August 2024
Dear Wendy Thank you so much for your 5* review. I shall ensure I pass on your gratitude to everyone at Binfield Surgery. Kind regards, Marie Cousins, Practice Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Call at 8:00am, listen to lengthy recorded information only to be told queue has reached it's maximum, goodbye. Have stopped email requests for repeat prescription, use Patient Access or NHS App. Do this to find prescription item not listed, phone surgery, lengthy recorded information again, choose dispenser. Told no. q1 in a queue then cut off with a call back later dispenser is helping another patient. Before being cut off it tells you to email the surgery with your repeat prescription request yet the lengthy recorded information tells you that this is no longer possible. When you could email it worked fine. Which is it? So they have changed things and made it a lot worse. This surgery used to be good, now it is not. Seem to do everything possible to avoid speaking to you. Can't talk about a doctor appointment as impossible to get through to get one.
Visited March 2024
Review titled Binfield Surgery
Replied on 13 March 2024
Thank you for your anonymous review. If you would like to make contact with the surgery we would welcome the opportunity to discuss the contents of your review. Kind regards. Marie Cousins, Practice Manager
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Review titled Recently Transferred
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Brilliant, just brilliant - from transferring to getting an appointment, physio and referral. Understand the frustration with waiting time to get through - but no different to any other surgery. Very impressed with the doctor involved and highly recommend
Visited February 2024
Review titled Binfield Surgery
Replied on 16 February 2024
Thank you so much for your 5* review. I shall ensure I pass your kind words on to all the staff at Binfield Surgery. Kind regards. Marie Cousins, Practice Manager
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Review titled Recently Transferred
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I have recently transferred to Binfield Surgery and have received a first class service. Stress free and fast transfer process, ability to get an appointment and a referral that I have been waiting for over 3 years from my previous practice, doctor was informative, understanding and talked through the processes in detail outlining each phase. Doctor was not rushed, listened and explained in detail. Highly recommend this practice and wish i had transferred before. Well done Binfield
Visited February 2024
Review titled Binfield Surgery
Replied on 12 February 2024
Thank you so much for your 5* review. I shall ensure that all staff read your feedback. Kind regards. Marie Cousins, Practice Manager
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Review titled A Practice to be avoided
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Joined this practice 3 years ago. Sadly my experience has been nothing short of negative. The appointment system is geared to block you every step of the way and a face to face appointment is not ever considered. Should you miraculously get a phone call, requests for help or reviews are pretty much refused. If you walk into the surgery it is deserted, not one patient in sight. A great contrast from the caring attitude some of my friends are getting in other areas.
Visited September 2023
Review titled Binfield Surgery
Replied on 07 August 2024
Thank you for your feedback and I am sorry to hear that you have not had a good experience. It is always helpful to receive feedback so that we can look into where we can improve. Unfortunately, as you have not provided me with your personal details I am unable to contact you directly to look into all of the points you have raised but would be very happy to do so. Kind regards, Marie Cousins, Practice Manager
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Review titled So hard to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 August 2023
I have now been trying for three days to get a GP appointment. Have called every day from 0755 to get the phones as soon as they open, this is just a race and very stressful when unwell. Another way of accessing is needed to support your patients. Appointments today all full by 08.07! Appointments should have some option to book in advance to help your load.
Visited August 2023
Review titled Binfield Surgery
Replied on 19 February 2024
Thank you for your anonymous review. If you would like to make contact with the surgery we would be able to look into how many times you have tried to call to book an appointment and discuss this review further. Kind regards. Marie Cousins, Practice Manager
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Review titled Referal
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
Took a few attempts to get an appointment but was then was referred for medical photography the same day, seen within a week and issue resolved , excellent service
Visited April 2023
Review titled Binfield Surgery
Replied on 03 July 2023
Thank you so much for your 4* review which I shall ensure I pass on to the team at Binfield Surgery. Kind regards Marie Cousins, Practice Manager
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Review titled A breath of fresh air....
Rated 5 stars out of 5
by TAMH - Posted on 17 March 2023
We swapped to Binfield practice following a house move and my experiences with the practice have been exceptional. From registering with the practice, organising blood tests, and having consultations, every single person I have spoken to has taken time to answer my questions or deal with my queries with care, kindness and without hurry. This is in stark contrast to the other doctor practices I have been with in the last 10 years. Wherever you train your administration staff should be compulsory for all surgeries, or perhaps you just have amazing staff from the admin team to the doctors. On a final note, yes, it would be lovely to be able to get an appointment after a 5 minute wait whenever I want to see a doctor, but I have never experienced a system that works this way. So, I will keep holding, knowing that when my call is answered I will be speaking to a lovely person who genuinely wants to help. My thanks to all at Binfield Practice for making us feel so welcome.
Visited March 2023
Review titled Binfield Surgery
Replied on 20 March 2023
Thank you so much for your kind review. I shall pass on your kinds words to all the staff at Binfield Surgery.