Birchwood Medical Practice
Wick Road, Bristol, BS4 4HUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient Navigator
Rated 5 stars out of 5
by Robert Ricketts - Posted on 08 April 2025
Birchwood Parient Navigator this afternoon. Visited to change a doctors appointment. Within two minutes sorted. Most impressive! 10/10
Visited April 2025
Birchwood Medical Practice has not yet replied.
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Review titled Excellent reception team
Rated 5 stars out of 5
by Emma - Posted on 03 April 2025
I recently joined the practice after my daughter was born and I have received nothing short of outstanding care and service from the reception team at birchwood. Every time I call I am met with a kind, caring member of the team who will listen to my concerns carefully and have often helped me in understanding whether or not my concern is urgent or not. They go above and beyond to provide the appropriate care and appointments and I feel genuinely heard when I speak with them. When I myself have been upset on a call they have reassured me and got me the urgent help I need. This reception team honestly need the recognition they deserve as I can imagine their job is incredibly difficult with patients desperately in need and an overstretched underfunded health system to tackle with daily. They show such genuine concern, I hope everyone shows them the kindness and respect they show their patients. Well done for all your hard work, it is very much appreciated by me.
Visited April 2025
Birchwood Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Ginny - Posted on 08 April 2025
This morning I went into Birchwood Medical Practice to book appointments for myself, change appointments for my mum, check up on a Fit Note and collect a specimen pot. The receptionist who dealt with my countless requests was patient, kind, informative and supportive. Life is tough at the moment and it made such a difference to be treated like a human being and to be properly listened to. I particularly like being able to submit e-consults, being sent text updates and questionnaires as it speeds up the admin side of things. A couple of years ago I was as thinking of leaving this practice, I am now so so glad I didn’t.
Visited April 2025
Birchwood Medical Practice has not yet replied.
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Review titled Great GP
Rated 4 stars out of 5
by Megan - Posted on 08 April 2025
I just wanted to pass on some positive feedback about the menopause lead GP at Birchwood. Each time I have spoke or met with her, she listens and is empathetic whilst being thorough and professional. She clearly has a wealth of knowledge but is also curious enough to seek further information or signpost for guidance. She really made me feel at ease today in not the best circumstances and I felt genuinely heard with her taking further steps. She is an asset to the surgery.
Visited April 2025
Birchwood Medical Practice has not yet replied.
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2025
Noticed a lump that had come up quickly, and was concerning. I was able to complete an e-consult and the surgery got back to me the same morning. An appointment was made, and attended. There has been a referral made and I am seeing someone next week. Quick, prompt response. Very greatful
Visited March 2025
Birchwood Medical Practice has not yet replied.
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Review titled Great First impression
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
I left the other Practice as i was unhappy with the lack of care i felt i was receiving. I try not to make a habit of going to the doctors unless i feel i really need it and just felt looked over and brushed off. Switched to Birchwood through recommendation and after my first visit was extremely happy with the visit. The Dr rang me to talk through my issue and understood my frustration and concerns, got a face to face the same day and did 100% more than my old doctors combined in that one visit. He was super friendly and started me off on a plan (also a plan B just incase) to help me out. 10000% recommend this practice. Also the receptionist was smiling and friendly which i do find that the other practise lacks.
Visited March 2025
Birchwood Medical Practice has not yet replied.
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Review titled Very Good Practice
Rated 5 stars out of 5
by Charles - Posted on 23 January 2025
Impressive and very good service and advice from the Practitioners and staff. The Doctor’s telephone appointment was on time and the advice given was very much appreciated.
Visited December 2024
Birchwood Medical Practice has not yet replied.
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Review titled Above and Beyond
Rated 5 stars out of 5
by Christine - Posted on 07 November 2024
The practice manager dealt with my situation in a professional, helpful and friendly manner. She was very clear in explaining my options and brought the issue to a satisfactory conclusion. Thank you for your help; it is very much appreciated.
Visited November 2024
Birchwood Medical Practice has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
Called to make an appointment. The person listened to me and asked me questions that helped us figure out what help I needed. I was given an appointment and given support on the phone. Genuinely feel better for speaking and feel more hopeful until my appointment. Appreciate you
Visited November 2024
Birchwood Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Susie - Posted on 02 October 2024
10/10 for your service today. Call answered promptly kind & helpful receptionist, call back from lovely nurse practitioner within 2hrs & a prescription sent out to the chemist straight away. Thank you I’ve always had the best of care on the infrequent times I have needed to contact you.
Visited October 2024
Birchwood Medical Practice has not yet replied.