Birchwood Medical Practice
Wick Road, Bristol, BS4 4HUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Birchwood Medical Practice.
Reviews
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Review titled Helpful, kind and informative
Rated 5 stars out of 5
by Cam - Posted on 19 September 2024
Lately I've needed to speak to my GP a few times, as well as the practice nurse, and I'm reminded how lucky I am to have Birchwood practice on my doorstep. I've felt well supported and properly informed - not only by the practitioners, but with the administrative staff, who are always so kind, friendly and helpful. I have nothing but appreciation for the Birchwood team, based on my experiences so far :)
Visited September 2024
Birchwood Medical Practice has not yet replied.
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2024
Great doctors service once getting an appointment !!had a little experience getting the medication I needed .. HRT !! But once explained I needed it before I went on holiday and asked to speak with the practice manager I got a telephone appointment straight away !! It’s worth booking appointments in advance if you know you’re running low on medication !! Can’t get to visit the doctors face to face anymore which is a shame !! But when eventually speaking to the doctor must say she was amazing and was the manager !!!
Visited August 2024
Birchwood Medical Practice has not yet replied.
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Review titled Prepared for battle I didn't need to fight
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
My telephone consultation this morning was something I could only have dreamt of. The GP I spoke to was knowledgeable about the issue and signposted and referred me without me having to fight. I feel listened to and heard and I could not be more relieved. My previous appointments at this practice have been similar. I have nothing but praise for this practice.
Visited August 2024
Review titled Birchwood Medical Practice
Replied on 01 August 2024
We are so sorry that you thought it would be a battle and so relieved that it was not. Thank you for taking the time to share your experience. The practice is always upskilling GPs with education in multiple health areas so we can support our patients better and we are pleased this has helped you today. Best wishes Debra Spencer Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2024
The receptions are helpful and very courteous, even when they are under a lot of pressure. I experienced them dealing with a queue of people and handling difficult situations whilst still keeping a calm and gracious demeanour.
Visited July 2024
Review titled Birchwood Medical Practice
Replied on 23 July 2024
Thank you so much for your kind words. When people are poorly they are usually at their worst; our understanding and compassion towards them makes it easier to be more patient. Thank you for noticing this in our team's behaviour as we know they really do try. Kind regards Debra Spencer Practice Manager
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Review titled Fantastic example of how the NHS should work
Rated 5 stars out of 5
by Charlotte Toogood - Posted on 23 July 2024
No appointment but a walk in after work with my inner ear on fire. The receptionist was incredibly helpful and I saw the on-call doctor within 25 minutes of walking in. Now have appropriate medication and all done within an hour of turning up at the surgery. This is not always the service that I have experienced with this practice but today they were universally excellent. Thank you Birchwood
Visited July 2024
Review titled Birchwood Medical Practice
Replied on 23 July 2024
Dear Charlotte, The team are incredibly pleased that you took the time to provide us with feedback online. They were so happy they could help you as ear pain is one of the worst pains to have. You are correct that we cannot always do this due to high demand, but we do it as much as possible. I have shared your review already and it's feedback like this which drives them to continue to try and deliver excellence at every interaction - thank you. Kind regards (and hope you feel much better soon) Debra Spencer Practice Manager
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Review titled Best practice ever had!
Rated 5 stars out of 5
by Robert Luzar - Posted on 24 June 2024
I am very happy with Birchwood Medical Practice. Best practice I've had so far. I've been registered with them for over six years. I have consistently had great experiences with them. Recently, I needed an emergency appointment and, within 15 minutes (from the call, with no waiting time, to seeing them in person), I saw my GP and got the care I needed. I completely recommend Birchwood to anyone in the neighborhood.
Visited June 2024
Review titled Birchwood Medical Practice
Replied on 01 July 2024
Dear Robert, Thank you for sharing your experience and recommending Birchwood. We cannot thank you enough for your kind words which have a truly positive impact on the team. We look forward to continuing to help you in the future. Kind regards Debra Spencer Practice Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Kim Atkins - Posted on 30 April 2024
After an accident at work which required stitches, the treatment room at the practice were removing stitches, checking the wound and ‘dressing’ accordingly . It required two visits but , due to a huge work load, the appointment for the second visit would have been quite a way in advance. The health care assistant being aware that this would be very difficult for me due to my work schedule, arranged to start earlier than her contracted hours in order to suit me. The work ethic, professionalism and kind nature of this HCA was second to none and deserves to be recognised. After reading this, they know who they are and I wanted to express my gratitude and thanks for putting yourself out for me and for the great work in getting me back on track. Finally, we are all responsible for documenting problems and bad service but we’re not so quick to document the service which goes above and beyond and the experience I had did just that.. Many thanks again 🙏🏼
Visited April 2024
Review titled Birchwood Medical Practice
Replied on 01 May 2024
Hi Kim - thank you for taking the time to provide a full and thorough review with such lovely feedback for our team member. She did indeed go above and beyond and we are very pleased this was so helpful to you. We certainly value her in our team. For the benefit of other patients, we must also be clear this specific situation was exceptional - for health and safety reasons it is not usual to see patients when the building is closed. Thank you once again and we hope we can continue to support you. Your review has had a really positive impact and we appreciate this very much. Kind regards Debra Spencer Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Mike Hodder - Posted on 13 February 2024
Our practice at Birchwood Medical Practice gets quite a bit of flack, but they should also get the praise when it's deserved. For me, it is definitely due today. Yesterday evening my knee swelled up and got worse overnight getting rather warm, painful and making it very difficult to walk. I spoke to a lovely receptionist this morning and within 2 hours was seen by the advanced nurse practitioner and a GP who started me on antibiotics and organised bloods and xrays to make sure I don't have sepsis. A great team effort which should be acknowledged.
Visited February 2024
Review titled Birchwood Medical Practice
Replied on 22 February 2024
Hi Mike - goodness me, it sounds like you had an extremely difficult situation with your knee! I am so pleased that all areas of our teams were able to help you promptly and provide the right care at the right time. We are very grateful that you have taken the time to provide feedback about your experience - it really makes a difference to everyone here as they really do care. I hope you are recovering well, but please do not hesitate to come back to us if you need further support. Best Wishes Debra Spencer Practice Manager
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Review titled 'Appointment Booking'
Rated 2 stars out of 5
by Anonymous - Posted on 08 April 2024
On line booking offered only 1 Tel consultation for 8 days time: Telephone booking offered appointment 3 weeks time: Alternative venue taken for 6 days time. Reception booking 'bloods' n/a for 3 weeks: Alternative venue taken:
Visited February 2024
Review titled Birchwood Medical Practice
Replied on 01 May 2024
Thank you for taking the time to provide a review. We offer a variety of nurse appointments online with excellent availability, although this can sometimes be impacted by staff annual leave or sickness absence. There are also occasions where we acknowledge that our availability may not always accommodate the patient preference. We are sorry an appointment in 8 days did not meet your needs and we are pleased you have been seen. Best wishes Debra Spencer
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Lovely friendly practice , with caring staff Thinking outside the box to get the answers you need. Recently had an appointment with my mum and the Dr we saw was amazing - during hard times they are trying their best
Visited January 2024
Review titled Birchwood Medical Practice
Replied on 22 February 2024
Thank you so much for taking the time to provide a review and for your understanding of the extreme pressures GP services are currently experiencing. Your kind words will really make a different to the team who are all passionate about delivering excellence in service and care. We experience real distress when we cannot help as we would want to due to issues outside of the control of the practice. Thank you again and we look forward to continuing to help you. Debra Spencer Practice Manager