Birtley Medical Group
Durham Road, Birtley, Chester LE Street, County Durham, DH3 2QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Needs independent investigation and serious change
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Where to even start, birtley doctors is a failure to birtley and its residents. Having to ring up to -100 times a day to get an appointment to be told there’s none even when there is, but they can’t book you one at all is a joke. Old and young people are being turned away from help daily. Phone staff arrogant and rude and the doctors aren’t much better. How it’s still going is beyond me. Needs serious attention by independent review and contracts revoked
Visited January 2023
Review titled Birtley Medical Group
Replied on 23 March 2023
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.
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Review titled Poor service , unprofessional staff and manager
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2022
Tried timing for appointment was to to do an e -consult . Following on I rang for 3hours trying to get to speak to someone , finally 88 try’s later I am able to get a ringing line which was answered by a receptionist who was curt rude and unhelpful , i passed my comments in to the manager who totally dismissed my concerns the lack of help , poor service and frustration of trying to access a service but stated she would listen to the call , no apology was offered for this rubbish service we are funding , some not all of the receptionists need to be more pleasant and not make patients feel like they are an inconvience and need to stop acting like they are the doctors not reception staff ,?
Visited December 2022
Review titled Birtley Medical Group
Replied on 28 December 2022
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.
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Review titled Blank.... response?
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2022
I have called today to make an appointment after being told previously you have to ring on the day for appointments only and they are not given out In advance I have called firstly at 8am this morning having eventually got through the automated and placed on a waiting list ... 55 minutes later I'm still waiting to speak to someone to make an appointment.. this has been repeated 4 times today with the same response no answer, still on automated totalling several hours and I still cannot get through to make an appointment... I gave up at 3pm.. frustrated as you can imagine..... needless to say I cannot get into the surgery to see a doctor? I work full time with unsociable hours and have limited time to see a doctor, I'm flabbergasted this is unacceptable and I will be changing my surgery immediately I'm just pleased it isn't a medical emergency, or it could be but I wouldn't know as I cannot get through to see a doctor.... unbelievable
Visited October 2022
Review titled Birtley Medical Group
Replied on 21 October 2022
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.