Bishop's Park Health Centre
Lancaster Way, Bishops Stortford, Hertfordshire, CM23 4DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled E consult request
Rated 3 stars out of 5
by Kerry Yates - Posted on 03 September 2024
Phone in as e consult wasn’t Woking. Explained I had injury and needed naproxen for pain as going on holiday. Receptionist completed e consult for me. I received text confirming GP will contact me. No one rang me and I went on holiday next day without medication. I have just today browsed my NHS app to discover GP did a prescription but I was not informed ??? Plus GP did another Prescription for me for something I’m not even on ??? How’s that for service (or not)
Visited July 2024
Review titled Bishop's Park Health Centre
Replied on 03 September 2024
Dear Mrs Yates, thank you for your feedback. We are sorry to hear about the issue you've had. We'd be happy to investigate this further for you. You can make a complaint through our formal process, by downloading the complaints form here: https://southstreetsurgery.co.uk/patient-feedback/ or by writing to the Operations Manager at the Surgery. Thank you
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Review titled Lovely staff but awful systems for seeing a GP
Rated 1 star out of 5
by Registered since 1996 - Posted on 21 March 2023
Since COVID all drop in clinics have gone and it is now incredibly difficult to get an appointment. The only apparent way of actually getting to see someone is by persuading the lovely receptionist to pass on details of your sickness to the triage staff who will then decide whether they will see you or not. The online system is complicated and difficult to negotiate and the phone lines are as ever, incredibly stressful with high uncertainty of actually getting through. If you hit the jackpot and actually manage to get in front of a GP, they can only see you about one thing per appointment so all those trivial things like persistent skin conditions or coughs etc go unreported. The staff are all very pleasant and helpful when you do get to see them, but I would like to appeal to the management to consider reinstating the drop in clinics and loosen up the restriction on appointments for patients.
Visited March 2023
Review titled Bishop's Park Health Centre
Replied on 22 March 2023
Thank you for your feedback. We are sorry to hear about the issue you've had. We'd be happy to look into this issue for you further. You can make a complaint through our formal process, by downloading the complaints form here: https://southstreetsurgery.co.uk/patient-feedback/ or by writing to the Operations Manager at the Surgery. Thank you