Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really helpful
Rated 3 stars out of 5
by Anonymous - Posted on 29 June 2023
In the last two days I have had to contact the surgery for two different reasons and on both occasions the staff went out their way to solve my queries
Visited June 2023
Review titled Black Country Family Practice
Replied on 03 July 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Excellent patient experience
Rated 5 stars out of 5
by Hayley Brookes - Posted on 08 June 2023
The nurse made me feel at ease and fully reassured. The care and compassion she delivered was outstanding whilst protecting my dignity throughout. Thank you.
Visited June 2023
Review titled Black Country Family Practice
Replied on 27 June 2023
Thank you for your positive feedback, it is appreciated. I will inform the nursing team. Kind regards and thank you Debra Practice Manager
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Review titled Good staff
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2023
Today has been one of the better days ive had seeing a doctor usually they dont tend to listen but this lady doctor was amazing she made me feel at ease took time to listen to me and was prepared to do what it took to get the issue resolved.
Visited June 2023
Review titled Black Country Family Practice
Replied on 03 July 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Awful Pratice, Shocking Management
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2023
Seriously Shocking service, replying to customer reviews by saying sorry we are more busy, is not an acceptable answer, rude staff, no appointments. Needs closing down, and where is the Regulator when you need them.
Visited June 2023
Review titled Black Country Family Practice
Replied on 27 June 2023
Thank you for your feedback, I am sorry that you feel we have not provided the service you were expecting but we are trying our best to see as many patients as we can, in a safe manner. There is an extreme demand on the NHS service locally and nationally. I am sorry to hear that you felt that one of our team members were rude, this is not our intention. I am happy to investigate this further but need further information. Please contact our complaints team via our website and we are happy to investigate your concerns further. Kind regards Debra Practice Manager
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Review titled Complete and utter rubbish
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2023
Can never get an appointment, reception staff are so rude and just keep referring to 111. A lot of management issues, I don’t know how this Pratice continues to run, failing the local community it’s supposed to serve, all funding should be withdrawn, think the CQC needs to come in and take over services urgently.
Visited June 2023
Review titled Black Country Family Practice
Replied on 27 June 2023
Thank you for your feedback. I am saddened to hear that you feel that our reception team have been rude, this is never our intention. The team work hard every day to try and help as many people as we can. In order for me to investigate further, please make contact with the team leaders at the practice and provide further information regarding the incident and we promise to investigate your concerns. With regards to the appointments, sadly, there is a national and local demand for GP appointments. We are trying to see as many patients as we can in a safe manner. Once again thank you for your feedback, it will be discussed at the next practice meeting.
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Review titled Reception and phone staff
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2023
Always really helpful and polite … friendly and have always helped when needed. Used call back and was better than waiting in a queue.
Visited April 2023
Review titled Black Country Family Practice
Replied on 12 May 2023
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Telephone lines are always on a queue. Never any appointments. Emergency’s appointments never available and always advised to call 111 or go to walk in. Letters and paperwork requested from hospitals takes forever delaying treatments. The Dr’s are good - if you ever get to see one. But in the past 3 years I have only been able to get an appointment for my daughter under 4. I have not been seen for my health issues and have always had to go to walk-in or A&E after calling 111. Trying to make a complaint or speak to someone about the issues is impossible and the practice is failing the community by allowing standards to fall.
Visited April 2023
Review titled Black Country Family Practice
Replied on 12 May 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled I am troubled
Rated 1 star out of 5
by Alexis Christos Tsekouras - Posted on 24 April 2023
Appointments for the doctor have become problematic now there are no appointments she must have waited hours in line on the phone and in the end they say there are no appointments I am outraged and troubled I am sorry
Visited April 2023
Review titled Black Country Family Practice
Replied on 12 May 2023
Dear Alexis I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Attrocious service
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Called and 8:05 and pressed 1 to be in the que. Got a call back at 10:03 which I missed due to being at work and not being able to answer right away. Called back immediately: 'You are caller number 1 in the que''. So far I have been caller number 1 for 1 hour and 20 minutes. I have been trying to book an appointment to get a referral for over a week now. The appointments are always gone by the time the phone is answered, or they call back once my turn in the que comes. Been advised to go on NHS app to book the night before - nothing. Regardless of when you log on, there are no appointments on there ever. It's a shame that local GP surgeries are not taking patients, otherwise I would have left ages ago.
Visited April 2023
Review titled Black Country Family Practice
Replied on 12 May 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
After not feeling well for a while I did the dreaded call to the doctors I was number 21 in qué took 8 mins which wasn't bad at all. I didn't expect to get an appointment but I spoke to a lovely lady who made me relax as I felt quite upset and up tight she was lovely. I got a telephone appointment that day. I spoke to a lovely doctor who went through all kinds of things at the end of the call I felt like I was getting somewhere to finally start feeling better. This morning I had a txt message saying book a telephone appointment. So I called again and was 6th in qué didn't take long this time I had a lovely lady again not sure if she was the same as the first but both were so nice and friendly we were even laughing on phone this morning. She sorted me out with an appointment within the next 2 weeks. I very rarely go to the doctors I'm a strong believer in not taking up appointments because I have just sneezed. But my experience was very very good from start to finish and in between. Thankyou so much Paula x sorry if there are spelling mistakes ect
Visited April 2023
Review titled Black Country Family Practice
Replied on 12 May 2023
Dear Patient Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team