Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Simon Huxton - Posted on 15 August 2024
I had a routine blood pressure test. I found the lady on the front desk very friendly and smiley! The lady who took my test was efficient, relatable and easy to get along with. I found her professional and informative.
Visited August 2024
Review titled Black Country Family Practice
Replied on 21 August 2024
Dear Simon, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards, Frankie Patient Experience Team
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Sara W - Posted on 30 August 2024
I've phoned with a query today about my daughter's medication and the reception team could not have been more helpful, showing customer care and understanding. They do a fantastic job and are real assets to the practice!
Visited August 2024
Review titled Black Country Family Practice
Replied on 04 September 2024
Dear Sara, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Stacey - Posted on 11 September 2024
There’s a queue of over 100 people to get an appointment at 8am which can take hours to get through if you don’t get cut off beforehand. Can’t book face to face. Make sure you’re half an hour early for an appointment because there’s only one receptionist and always a queue. I won’t be remaining.
Visited August 2024
Review titled Black Country Family Practice
Replied on 11 September 2024
Dear Stacey, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled Lovely advice
Rated 4 stars out of 5
by Sonia portman - Posted on 20 August 2024
Had to call for appointment , although there were no routine appointments , receptionist listened to my concerns and offered advice and alternatives . showed genuine interest in me as a person and followed up with a call
Visited August 2024
Review titled Black Country Family Practice
Replied on 21 August 2024
Dear Sonia, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Positive experience
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2024
I was dealt with efficiently this morning by the receptionist. And I also received a call back this afternoon.
Visited August 2024
Review titled Black Country Family Practice
Replied on 28 August 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Helpful staff and Doctors
Rated 3 stars out of 5
by Chandler Bing - Posted on 07 August 2024
Happy with the service I received today. Didn't have to wait long for appointment call-back and Dr was very friendly/professional and helpful.
Visited August 2024
Review titled Black Country Family Practice
Replied on 13 August 2024
Dear Patient, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Bad experiences
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2024
Spoke with GP on Thursday was completey dismissed, not understanding the issue at all, advise given did not make any sense. They also said quite hurtful things to me which was the worst, and saying things like "so what would you like me to do about it" "what do you mean" saying things back to me that i never said! Made me feel stupid and made me cry , no empathy nothing and I had to end the call. I made another appointment next day requested different gp i said exactly the same thing to them and i was immediately reffered for a scan and blood test. Overall this took 3 attempts to sort. Last year I spoke to another GP, who said theres no previous notes from old gp "so don't know what you're talking about" (I know my notes were sent over because of a previous visit) they said can't do blood test "you already had one 3 months ago" which makes no sense if i have a new issue this turned into an argument on their side tone was disgusting i got upset and ended the call. So my condition has now worsened thanks to all of this, but finally getting help now. Reception staff are always helpful never had an issue with that. However i am not with this surgery by choice.
Visited August 2024
Review titled Black Country Family Practice
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Excellent service and really friendly
Rated 4 stars out of 5
by Mike Martin-jones - Posted on 26 July 2024
I called to get an appointment for an ear infection, pratice nurse called to do a phone consultation and then asked be to go in for an examination. Want straight away and walked straight in to see the nurse, examined and prescribed antibiotics. The bast service from the doctors I have received in the last 10 years, if every appointment was like this the NHS would be back to being brilliant.
Visited July 2024
Review titled Black Country Family Practice
Replied on 29 July 2024
The team really appreciates your feedback regarding our service, thank you. Kind regards Debra Debra Petrie-Dolphin Practice Manager
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Review titled Caring and very supportive
Rated 5 stars out of 5
by John Stuart Williams - Posted on 02 August 2024
My visits to the surgery was for a swelling in my foot which is causing problems. The matter was addressed as were a number of other difficulties I am having. The approach taken gave me great confidence as has the follow up I have had. Excellent service all round
Visited July 2024
Review titled Black Country Family Practice
Replied on 02 August 2024
Dear John Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Kelly Patient Experience Team
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Review titled Great support
Rated 5 stars out of 5
by Michelle Sawyers - Posted on 10 October 2024
Visited the practice for a medicine review. Nurse recommended a change in one of my medication. This was the best thing thing she could do for me. The new medication works so much better for me.
Visited July 2024
Black Country Family Practice has not yet replied.