Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic very helpful by Lady on the phone called lewease
Rated 5 stars out of 5
by Barrie Joynes - Posted on 11 February 2025
Called the practise found lady on the phone very helpful credit to the practise she was very polite and extremely helpful.
Visited February 2025
Review titled Black Country Family Practice
Replied on 20 February 2025
Dear Barrie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2025
Going round in circles for over 4 months! They can’t seem to communicate with the “foot clinic” and get something sorted. Trying to get an appointment is nearly impossible
Visited February 2025
Review titled Black Country Family Practice
Replied on 20 February 2025
Dear Patient, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled Stuck in limbo
Rated 1 star out of 5
by Richard V - Posted on 16 January 2025
Can't get an appointment. That's it, can't comment further because I can't get to see anyone to complain about. Having to Google symptoms about a growth on my brain and just suck up what's happening to me. Can't even get a referral to go private.
Visited January 2025
Review titled Black Country Family Practice
Replied on 27 January 2025
Dear Richard, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. If you believe your symptoms are urgent and are unable to schedule an appointment, please contact 111. Kind regards Frankie Patient Experience Team
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Review titled Helpful Staff
Rated 4 stars out of 5
by Susan Kiely - Posted on 08 January 2025
Due to unforseen circumstances the member of staff I spoke with was extremely helpful and sorted the problem with such kindness. It was very much appreciated.
Visited January 2025
Review titled Black Country Family Practice
Replied on 13 January 2025
Dear Susan, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled So very helpful
Rated 5 stars out of 5
by Melanie - Posted on 23 January 2025
Called to discuss my health issue , requested a call back which I got, the lady in reception was so very helpful & friendly ( not allowed to mention her name apparently) but she's a real asset to the practice,went above & beyond to help me, thanks L, you're a treasure
Visited January 2025
Review titled Black Country Family Practice
Replied on 27 January 2025
Dear Melanie, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Good Service
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2025
I must give positive feedback where it is due. I called today to speak to a doctor, as I am under the care of specialist consultants at the QE. The receptionist was polite and helpful and called me back to advise a doctor will be calling me back today. It is very easy to criticise the practise , however we must remember to give positive feedback when it is deserved.
Visited January 2025
Review titled Black Country Family Practice
Replied on 31 January 2025
Dear Patient, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated. Kind regards Frankie Patient Experience Team
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Review titled Good practice
Rated 2 stars out of 5
by Elizabeth - Posted on 19 December 2024
Staff were polite and friendly. Could do with signage has I was new to this practice and needed to ask where to go
Visited December 2024
Review titled Black Country Family Practice
Replied on 20 December 2024
Dear Elizabeth, Thank you for taking the time to leave the Practice a review. Kind regards Frankie Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2024
Dctr I spoke to was really nice. But the receptionist I spoke to was rude. I did not like the way she spoke to me. She needs to learn manners when talking to people. She was indian.
Visited December 2024
Review titled Black Country Family Practice
Replied on 20 December 2024
Dear Patient, Thank you for your positive review. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards, Frankie Patient Experience Team
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Review titled I find it hard to get a face-to-face appointment.
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2025
Over the past few years, I have faced significant challenges in securing face-to-face appointments at my local medical practice. It seems that every time I try, the available slots are quickly filled, leaving me frustrated and without the care I need. This is particularly concerning given my serious medical issues, which require a visual examination for accurate diagnosis and treatment. I firmly believe that discussing these issues over the phone simply isn't sufficient. As I reflect on the situation, it's baffling to me that phone consultations are still the norm, even three years after the onset of the COVID pandemic. When I do manage to speak with a doctor over the phone, the interaction often feels rushed. The limited time they have to listen to my concerns, diagnose the issue, and truly comprehend my health challenges make me feel like my problems are being minimized. Trying to explain complex visual symptoms over the phone adds another layer of difficulty; it's simply not an ideal medium for addressing my needs. What troubles me even more is the impression that the medical practice is now prioritizing quantity of appointments over the quality of care. As someone who has been a loyal patient at this surgery for over 40 years, it’s disheartening to see it described as "the worst GP surgery in the eyes of patients last year." If this trajectory continues, I can't help but worry about the implications for my health and well-being, as well as for others who find themselves in similar situations. The erosion of personal care in favor of rapid-fire consultations could have serious repercussions, and I feel increasingly anxious about what that means for my future health.
Visited December 2024
Review titled Black Country Family Practice
Replied on 27 January 2025
Dear Patient, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Frankie Patient Experience Team
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Review titled Extremely helpful
Rated 5 stars out of 5
by Kim Bailey - Posted on 28 November 2024
I called with a problem and it was dealt with superbly, with a thorough explanation and a very lovely manner. Thank you.
Visited November 2024
Review titled Black Country Family Practice
Replied on 29 November 2024
Dear Kim, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team