Blackburn Rd.Medical Ctr.
Blackburn Road, Birstall, Batley, West Yorkshire, WF17 9PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful
Rated 4 stars out of 5
by Linda Lupton - Posted on 14 November 2022
After messing the reception staff about last week regarding a hearing booking they were absolutely brilliant. The staff were very patient and listened. They passed my details straight to the secretaries who responded with a booking the next working day. Thanks.
Visited November 2022
Review titled Blackburn Rd.Medical Ctr.
Replied on 14 November 2022
Dear Linda Thank you for your feedback. I am very happy to read your positive comments about the team. I will be sure to pass these on to the admin team. Kind Regards Claire Banks Operations Manager
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Review titled Unhelpful reception staff
Rated 2 stars out of 5
by Gillian Armitage - Posted on 17 October 2022
On calling, reception staff gave misleading information, suspected UTI. Was told to take urine sample asked if it had to be in a specimen bottle or could I use a container from home. She said if I had a container thats fine. Got there had to do again. Reception woman looked at me with a foul look on her face and said "well thats no good you need to do it again" sample was like water because thats all I was drinking, Couldn't help feeling she didn't believe me. She said you will get a appointment or medication if they test positive for infection. The way she said that was like she was in control not whats best for the patient. Need to get a customer service coarse for their reception staff.!!!
Visited October 2022
Review titled Blackburn Rd.Medical Ctr.
Replied on 18 October 2022
Dear Mrs Armitage Thank you for your feedback. Please accept my sincere apologies for this. I am glad that we spoke today to discuss this matter and I assure you that this is not the level or patient care you should expect from the surgery. Ongoing training is provided and this feedback will be presented at the session today as we discussed. Please contact me should you need to discuss anything further. Yours Sincerely Claire Banks Operations Manager