Blackburn Rd.Medical Ctr.
Blackburn Road, Birstall, Batley, West Yorkshire, WF17 9PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding care
Rated 5 stars out of 5
by Susan Greenwood - Posted on 27 April 2024
I had to have the gp out to my Aunt who was then put on end of life care, the practice and the gp were outstanding so caring and considerate, it is my practice also, apart from getting through on the phone I cannot fault them
Visited April 2024
Review titled Blackburn Rd.Medical Ctr.
Replied on 29 April 2024
Dear Mrs Greenwood Thank you for your feedback, it is always nice to be given a positive review for the care we provide at the surgery. We are working hard to answer calls as quickly as possible and we appreciate that sometimes it is busy and takes longer. We have the keep my place in the queue where you can request a call back and not stay on the telephone on hold. I will be sure to pass on your comments to the team Many Thanks Claire Banks Practice Manager
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Review titled Poor Practice
Rated 1 star out of 5
by Mark - Posted on 09 February 2024
Tried on numerous times to get an appointment appointments either cancelled or further appointments made then cancelled This following major surgery
Visited February 2024
Review titled Blackburn Rd.Medical Ctr.
Replied on 19 February 2024
Dear Mark Thank you for your Feedback. I am sorry that you have had appointments cancelled. Unfortunately, the surgery has struggled with a high sickness level over the last few months which resulted in pre-booked appointments having to be rearranged. If you are still needing an appointment or would like to discuss further, please contact me at blackburnroad.medical@nhs.net with your details. Yours Sincerely Claire Banks Operations Manager
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Rang the surgery to confirm an appointment. I was on hold for 30 minutes. I rang off and tried once more. Again, on hold for nearly 30 minutes before I rang off. Surely someone should be answering the phone within 5 minutes? Have they not got enough staff there? The service at Blackburn road Medical centre is dire. Been a patient there since childhood (71 years old now) but thinking of trying elsewhere.
Visited January 2024
Review titled Blackburn Rd.Medical Ctr.
Replied on 09 January 2024
Dear Patient Thank you for your feedback. I am sorry that you found it difficult to get through to the surgery. If you would like to provide me with your details and the date and time of your calls, I can look into this further for you and understand better the reason you were waiting so long. We do have an option called keep my place in the queue, where you can request a call back so you are not waiting on the phone. Yours Sincerely Claire Banks Operations Manager Blackburnroad.medical@nhs.net
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Review titled brilliant nurse
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2023
want to leave a review of a agency nurse that I met recently, never known a nurse like it, fast efficient and didnt miss a thing, she corrected the wrong that another nurse treated me for last year and was able to treat my chest infection after I struggled to get a doctors appointment, highly recommended thank you,
Visited June 2023
Review titled Blackburn Rd.Medical Ctr.
Replied on 13 July 2023
Thank you for your feedback. It is always a pleasure to read positive responses to the clinical team including the locums. I will pass this on to the Nurse. Kind Regards Claire Banks Operations Manager
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Review titled Phone unanswered
Rated 1 star out of 5
by Patricia burgess - Posted on 12 April 2023
Tried getting an appointment but after calling at 8 i was still on the phone until 10am with no one answering the phone . I have been with this practice over 20 years and they have always been fantastic.This kind of service is unacceptable and seriously needs sorting out
Visited April 2023
Review titled Blackburn Rd.Medical Ctr.
Replied on 17 April 2023
Dear Mrs Burgess Thank you for your feedback. I am sorry that you have struggled to contact the surgery and was on your phone for 2 hours trying to get through. I have looked at the average wait time on 11th April and, if this was the day you were trying the reach the surgery, the longest wait time between 8am and 10am was 14 minutes. I will contact the phone provider to ensure no calls are getting stuck anywhere in the system, making your wait time longer. I assure you that we have as many staff as possible answering the telephones and we are working with the phone provider to improve the service where we can. We have PATCHES where you can register online and submit an enquiry which is dealt with usually within 24 hours. Once again, I am sorry for the inconvenience caused. Please contact me should you wish to discuss this further. Yours Sincerely Claire Banks Operations Manager
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Review titled Receptionists decide who to give appointments to
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
I had a pain in my right side (pelvic). I had to explain why I was calling. I explained I had a throbbing in my side from the previous night, and had been diagnosed with a cyst recently. I was refused an appointment and sent to A&E some 7 hours later and a referral to a second A&E at Pinderfields to find out from the surgeon I had a torn ligament in my groin. Something that had it been examined by a GP could have been diagnosed especially when the pain happened at a particular time and the area the pain occurred. I ended up with a very annoyed surgeon who said your shouldn’t be here. I was being assessed to see if I needed admitting for surgery. How much did the refusal of a GP appointment cost two hospitals and in the middle of a junior doctors strike. Appointments are not working at this surgery and it’s about time we went back to the system of queuing and late openings like we did years ago that has to be better than the 8 1/2 hour wait I had in A&E with a fractured foot because people uses A&E for the wrong reasons.
Visited April 2023
Review titled Blackburn Rd.Medical Ctr.
Replied on 17 April 2023
Thank you for your feedback. I am sorry for the experience you have encountered with the reception team. In order to look into this further and deal with the matter appropriately, could you please provide your name and contact number to blackburnroad.medical@nhs.net and I will ensure the matter is looked into. Yours Sincerely Claire Banks Operations Manager
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Review titled Expecting a telephone review today no call
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Expecting a telephone review today no call. This surgery is convenient for me or I would move surgery. Poor service.
Visited April 2023
Review titled Blackburn Rd.Medical Ctr.
Replied on 18 April 2023
Thank you for your feedback. I am sorry that you did not receive a call as expected today. If you could please provide me with more information, I can look into this for you. Please email blackburnroad.medical@nhs.net with your contact details. Yours Sincerely Claire Banks Operations Manager