Blackford House Medical Centre
137 Croft Lane, Hollins, Bury, Lancashire, BL9 8QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 3 stars out of 5
by Justine - Posted on 01 November 2024
I have never ever had an issue with this surgery, it has been used by myself and my family for years. However, today I experienced a 'berating' for having moved out of area. I tried to explain that this is only a temporary move while I am working in this area and my registered home address is still in Bury (which will be returned to imminently) but oh no, that wasn't good enough for the receptionist that answered the phone. She was rude and although none of this is her business she continued to speak to me like a child. I have now filled in the details to change practice which seems like a waste of everyone's time and admin for the sake of admin until I return to the bury area in a few weeks. The receptionist perhaps needs to listen to the call back and learn how to speak to people. I appreciate you don't work in 'customer service' so to speak but I would usually think public facing roles require some sort of manners.
Visited November 2024
Blackford House Medical Centre has not yet replied.
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Review titled Fantastic Practice Nurse
Rated 5 stars out of 5
by JYates - Posted on 26 June 2024
Thank you so much to the Practice Nurse ( the review would not allow me to use full names ) for such, professional and caring service to patients. I came to her a few months back and she was very knowledgeable and efficient. Today I brought my elderly stepdad for a blood test he was concerned as had forgotten his letter about the blood test. She had already read his notes before we came in and the latest letter and she knew about his recent change in medication and blood test needed. She explained it all to his in such a caring and professional way and give him a thorough consultation taking the time to also do his BP. Thank you so much for spending time to explain his recent medication change and discuss other aspects of his health. Lots of people have struggled to get his blood first time but the nurse got it straight away too.
Visited June 2024
Blackford House Medical Centre has not yet replied.
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Review titled Always a positive experience.
Rated 5 stars out of 5
by Eamon O. - Posted on 14 December 2023
I have been registered here for over eight years. On each occasion, reception staff are friendly and helpful, either over the phone or face-to-face. The nursing team are brilliant and do all they can to work the appointment around you. Drs have a good bedside manner and are genuinely interested in your care and health requirements. The new paramedic practitioner will offer you a thorough assessment and good safety advice for you to follow. Well done to all who work her and thank you for an excellent health care experience.
Visited November 2023
Blackford House Medical Centre has not yet replied.
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Review titled Exceptional Physio Appmt
Rated 5 stars out of 5
by Christine Sandiford - Posted on 05 October 2023
Having visited a Doctor at Blackford House over another matter and my complaining about worsening pain in my upper right arm/ shoulder from an old injury she advised me the practice had a Musco Skeletal Physio I could see. I booked in at Reception, was seen the wk after by the physio who spent time listening to my many 'years old ' injuries, she assessed me very thoroughly & gave me some excellent advice and exercise sheets to do. Another invaluable member of the Blackford House Medical Team. This Surgery is in my opinion nothing short of outstanding. Thank you again to you all
Visited July 2023
Blackford House Medical Centre has not yet replied.
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Review titled Another fantastic service
Rated 5 stars out of 5
by Christine Sandiford - Posted on 07 July 2023
I had occasion to visit the practice again 2 /3 wks ago and this time was referred by the Doctor for some blood tests and a pelvis scan. I saw a Nurse I had not seen before for my blood tests, whom I think is fairly new to the practice. What a lovely warm, friendly and very reassuring person she was, who took the time to engage with me confidently too, a credit again to the staff that work at this Doctor's Practice I have today been for all of my results which thankfully are all clear, so thank you again to you all.
Visited June 2023
Blackford House Medical Centre has not yet replied.
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Review titled Excellent Doctor's Practice
Rated 5 stars out of 5
by Christine Sandiford - Posted on 30 April 2023
My Son and I have been patients at Blackford House Medical Centre for over 20 years now and have always had the very best of care and service from everyone who has ever worked here. I simply cannot fault anything at this surgery, and even throughout the Pandemic felt they were there if I ever needed them ! The Receptionists have a very demanding & stressful job, yet my experience of ringing or visiting for anything has always been a very warm and pleasant one and no matter which Doctor my Son and I have ever seen we have been very satisfied with the appointment. Listening to some of the ' horror stories ' from friends and colleagues about their own GP's practice I wouldn't want to be at any other Doctor's Surgery. Thank you to everyone involved there, it is very much appreciated.
Visited April 2023
Blackford House Medical Centre has not yet replied.
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Review titled We are so lucky!
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
We are so lucky to have this Health Centre available to us. My family and I have used this practice for 20 years, never had a bad experience! In my opinion the doctors and staff really care about their patients. Thank you.
Visited April 2023
Blackford House Medical Centre has not yet replied.
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Review titled Not good service at reception
Rated 2 stars out of 5
by Susan Mcewen - Posted on 19 December 2022
Went to practise in November had to do urine sample gave sample to receptionist and rang the surgery 2weeks later they said they had never had the sample yet I handed it to receptionist who put it in a box what is the use if they don’t follow up you could end up very ill .
Visited November 2022
Blackford House Medical Centre has not yet replied.