Blackfriars
Fresh Towers, 138 Chapel Street, Salford, Greater Manchester, M3 6AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always really helpful.
Rated 5 stars out of 5
by Rebeccs Jasmine - Posted on 14 September 2022
I have been with this practice for many years and have several chronic illnesses, making my medical history more complicated. The GPs and staff in general have always been really helpful and always speak to me, even if it's through a telephone appointment, to try and help me with whatever issues I'm struggling with from my chronic conditions at the time. This has been invaluable to me (and I'm sure many others), and has given a lot of reassurance to me if I have a major change in my health and need access to care. The staff are friendly and professional, but approachable and make it easy to discuss any issues and it is easy to reorder prescriptions, particularly ones needed on a regular basis.
Visited September 2022
Blackfriars has not yet replied.
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Review titled Used to be good
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2022
The service used to be good, it’s gone down hill and it’s hard to get an appointment. Basic tasks such as repeats are hard to get because they limit the amount of “tickets” that can be raised during a day - so you have to be on the portal at 8am otherwise you can’t get one. Seem to struggle with admin, records, repeats, odd and strange notifications. Face to face appointments are basically impossible and help/responses are really inconsistent (multiple people I know are registered here) - will seek to leave the practice.
Visited September 2022
Blackfriars has not yet replied.
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Review titled Awful availability due to too many patients
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2022
We have a 8-week old baby and the registration and vaccination appointment booking experience has been appalling. We had the fill in the online registration 5 times with no call back before filling in the paper form 6th time to get the child registered. Following this the appointment for vaccinations and initial inspection for mother and child which were due at 8 weeks only got given at 12 weeks. On the day the of appointment the appointment time was missed by 90 minutes which is a nightmare to wait in a cold waiting area with a new baby.
Visited August 2022
Review titled Blackfriars
Replied on 07 September 2022
Good afternoon, Thank you for your feedback. I apologies for the delay in you getting your first appointment and your baby registered. We usually register all patients within 24 hours and all Post Natal checks are done at 6-8 weeks along with baby Imms at 8 weeks. I am sorry this was in your case delayed, please can I ask you to email me your concerns rebecca.donohoe@nhs.net and I can invesigate this further. I will ensure our process for registration is clear and our booking process for baby Imms and Post Natal checks are reiterated to staff. Thanks Kind regards Rebecca Donohoe Practice Manager