Blackfriars
Fresh Towers, 138 Chapel Street, Salford, Greater Manchester, M3 6AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Blackfriars.
Reviews
-
Review titled Attitude to patients is poor.
Rated 1 star out of 5
by Lindsay H - Posted on 29 January 2025
I used this practice a while ago and always found the attitude to patients lacking. There were also a number of errors in treatment and prescribing.one example was a HCA giving me a B12 injection and then immediately taking a blood sample. I then had to try to explain to GP why my levels were so high - but it still remains on my record! I moved out of the area and found a fantastic surgery where the leadership was fantastic, the quality of service was brilliant and the communication respectful. Having moved back and come back to Blackfriars it is even more evident how poor the service is. I had an appointment with a HCA who I found rude and condescending and had not bothered to look at my notes but was challenging me about why I needed a B12 injection and thought I’d come on my own volition. I found that odd and unacceptable. It is difficult to get appointments which is in sharp contrast to my last surgery who has a much better booking system. Overall there is a condescending, disrespectful attitude to patients which is made even more frustrating by the number of errors they make, the chaotic approach and the lack of quality in their service. They could learn a lot from practices who are busy but still manage to provide excellent service. There is clearly a failure in leadership in my opinion.
Visited January 2025
Blackfriars has not yet replied.
-
Review titled Support received quickly
Rated 4 stars out of 5
by Anonymous - Posted on 03 July 2024
Very happy today as previously wait times had seemed to have been longer at blackfriars, but today I called up wanting to speak to my GP and my call was answered quickly. My gp called me back the same day and I feel reassured and listened to. Great service.
Visited July 2024
Blackfriars has not yet replied.
-
Review titled Wonderful practice
Rated 5 stars out of 5
by Mawadda Dokali - Posted on 25 June 2024
I am currently pregnant, and my pregnancy has not been going smoothly. Despite this, each time I contact the practice, my requests are promptly answered. Whenever I run out of my prescription and call the practice, they respond very quickly. I am extremely pleased and happy with the service I receive from everyone. Their timely and efficient support has been invaluable during this challenging time.
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Patient centred care
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2024
I had an appointment today at Blackfriars MP, and I was very pleased with the level of care I received. The new doctor was extremely professional, took the time to listen to all of my concerns, and provided clear, actionable steps towards improving my health. The whole experience smooth and stress-free. I highly recommend this practice to anyone in need of good medical care.
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Yusef - Posted on 25 June 2024
Very professional, detailed and polite. All questions I had regarding my issue was answered and detailed explanation was provided of the reasons, causes and next steps. Happy with the service provided great practice. Short wait time.
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Really thorough checks
Rated 5 stars out of 5
by Lucy - Posted on 05 June 2024
Really helpful and quick service. Went for an asthma review and they were so thorough and helpful with all my concerns.
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Thorough and friendly
Rated 5 stars out of 5
by NICK COURTNEY - Posted on 20 June 2024
Such a wonderful, positive experience. It’s awful being sick but the team was efficient, thorough and kind. Thanks!
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Great practice and timely response
Rated 5 stars out of 5
by April - Posted on 27 June 2024
I had a skin lesion I needed checking and I was seen the very next day. The reception were helpful and the doctor gave me a good examination and made me feel at ease.
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Great service
Rated 4 stars out of 5
by Alexandra Sinton - Posted on 04 June 2024
Nurse was really polite and made me feel at ease. Didn't have to wait too long and didn't feel rushed out of the room. Good service overall
Visited June 2024
Blackfriars has not yet replied.
-
Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
I saw one of your Physician Associates today, they were absolutely wonderful, listened to all of my worries & went above and beyond. Thank you so much to her & the GP who saw me, they are brilliant clinicians:)
Visited May 2024
Blackfriars has not yet replied.