Hamble Valley Health Pcn
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care , helpfulness great doctors and team
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
Had a few issues after emergency back surgery abroad when strong enough I came home and my surgery sorted doctors physio meds etc to help my on the road to recovery and where prompt at doing this. Excellent care given
Visited February 2025
Review titled Hamble Valley Health Pcn
Replied on 24 February 2025
Dear Patient, Thank you for taking the time to feed back on our service, we really appreciate it. Kind regards, Blackthorn Health Centre
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Review titled Professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
Not always able to get an appointment when you call for several days sometimes over a week but staff are always professional, caring and dedicated when needed! My personal experience was very good
Visited January 2025
Review titled Hamble Valley Health Pcn
Replied on 28 February 2025
Dear Patient, Thank you for taking the time to provide feedback on our service; we really appreciate it. I’m sorry to hear that it has taken longer than we would like for you to secure an appointment. Please be assured that we are actively working on improving our patient experience. Kind regards, Blackthorn Health Centre
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Review titled Practice Pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 05 December 2024
The Practice Pharmacist phoned me yesterday for the appointment precisely as and when she said she would, (always good when that happens) with an efficient and pleasant telephone manner and we got the issue sorted out. Haven't been able to make appointments with the Dr since 2020, so have just upped the paracetamol and ibuprofen when I feel it is needed or seen the local pharmacy. Am unsure as to what problems the doctor has appointments or sees patients for these days? So I can't rate that part of the practice.
Visited December 2024
Review titled Hamble Valley Health Pcn
Replied on 06 December 2024
Dear Patient, Thank you for taking the time to feed back on your experience, we really appreciate it. Kind regards, Blackthorn Health Centre
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Review titled awful service
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2024
Had several occasions when getting an appointment with this practice is nearly impossible. Had texts on the phone from the practice saying you need to contact the GP to discuss your results but getting an appointment to do so takes hours on the phone for the booking and weeks to actually speak to a GP. I have also been asked to submit blood pressure readings and although I submitted high readings through the app, it took the practice one month to evaluate and ask me to contact the GP to discuss options. Having high blood pressure, I should be having health checks with the GP every 5 years. I haven't been asked to have one in 7 years. I certainly don't feel that my health is of any importance to this practice.
Visited December 2024
Review titled Hamble Valley Health Pcn
Replied on 03 December 2024
Dear patient, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
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Review titled Great practice
Rated 5 stars out of 5
by Laila Nelke - Posted on 23 November 2024
It was an appointment with nurse to check on my diabetes medication and how I’m doing with it. All my questions were answered and all the information provided. I was very pleased with how I was treated.
Visited November 2024
Review titled Hamble Valley Health Pcn
Replied on 25 November 2024
Dear Laila, Thank you for taking the time to feed back on our service, we really appreciate it. Kind regards, Blackthorn Health Centre
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Review titled Good service
Rated 4 stars out of 5
by Terry Wilson - Posted on 12 October 2024
Using the wall mounted screen to sign in was quick and easy. The receptionist was professional and friendly. The waiting time was very limited. When I saw the doctor that individual was appropriately knowledgeable, patient and friendly.
Visited October 2024
Review titled Hamble Valley Health Pcn
Replied on 14 October 2024
Dear Terry, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Great service
Rated 5 stars out of 5
by Sally - Posted on 24 October 2024
First time visiting this practice and service was really good. Was seen within 5 minutes of being at surgery. GP was very pleasant and helpful. Would recommend
Visited October 2024
Review titled Hamble Valley Health Pcn
Replied on 25 October 2024
Dear Sally Thank you for taking the time to feed back on our service, we really appreciate it. Kind regards, Blackthorn Health Centre
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Review titled Appointment experience
Rated 4 stars out of 5
by Mrs Sylvia Dinnage - Posted on 27 October 2024
I have not long with the surgery and have never seen a doctor ( not through choice I might add but on this occasion I was dealt with efficiently and after a short telephone call was an as I was extremely ill and trying stay of hospital by a nurse practitioner I don’t know her she was caring and dealt with quickly so I was able to go back thank to that nurse practitioner.
Visited October 2024
Review titled Hamble Valley Health Pcn
Replied on 28 October 2024
Dear Sylvia, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Good service
Rated 5 stars out of 5
by darryl jeanes - Posted on 01 November 2024
Signing in via the app was easy & I was seen very quickly. The nurse looked after me very well for my asthma review. Thank you.
Visited October 2024
Review titled Hamble Valley Health Pcn
Replied on 01 November 2024
Dear Darryl, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
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Review titled Appointment
Rated 5 stars out of 5
by Lesley - Posted on 17 October 2024
New to the area ,found reception staff very helpful ,and was seen by a very kind nurse .:::::::::::::::::::::::::::
Visited October 2024
Review titled Hamble Valley Health Pcn
Replied on 18 October 2024
Dear Lesley, Thank you for taking the time to feed back on our service, we really appreciate it, and it's great to hear you found our team helpful and kind.