Blackthorn
Blackthorn Medical Centre, St. Andrews Road, Barming, Maidstone, Kent, ME16 9ALContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Blackthorn.
Reviews
-
Review titled Receptionists!
Rated 5 stars out of 5
by Richard - Posted on 27 September 2024
Hello Blackthorn… A few weeks ago 1/8 one of your receptionists, middle letter of jkl was an amazing help, please do thank her! Yesterday, someone not so good. I needed a blood test and your colleague said “20/9 we sent them your results you had in July, can you check if they are enough” yep July, August, September… I called in before your phone lines opened today and spoke with middle letter of ijk she is just amazing, understood my pharmacy need (insulin change) and glucose meter need, we even compared our continuous monitoring devices, agreeing the dexcom one sticks so much better to the freestyle libre! Please do pass on my thanks and praise especially so early in the morning! She may have wondered why I asked her name… well now she’ll hopefully know! Thank you Richard
Visited September 2024
Blackthorn has not yet replied.
-
Review titled Very poor service
Rated 1 star out of 5
by Robin - Posted on 05 August 2024
Booked a procedure approximately 2 weeks ago and upon attending my appointment, which I took time off work for, and was told that it was booked with the wrong person, now I have to wait another 2 weeks. Unbelievable that the staff don't know who does what at this practice.
Visited August 2024
Review titled Blackthorn
Replied on 06 August 2024
Dear Robin, Further to our telephone call this afternoon, we were sorry to hear that you were not satisfied with the service you received from Blackthorn Medical Centre. I hope after our conversation that we have rectified this matter in some way. We pride ourselves in giving our patients the best possible service - but sometimes we unfortunately do make mistakes and for this we can only apologise. With best wishes The Management Team Blackthorn Medical Centre
-
Review titled Fantastic team at Blackthorn Medical Centre
Rated 5 stars out of 5
by Keith - Posted on 18 May 2023
As always fantastic assistance form all. You are treated with the upmost respect & dignity & made to feel totally at ease. Nothing is ever to much trouble, no matter the reason for your visit.
Visited May 2023
Review titled Blackthorn
Replied on 19 May 2023
Dear Keith Thank you so much for taking the time to review our services on NHS choices. I have passed your kind comments to all the team at Blackthorn. With all best wishes Debra Practice Manager Blackthorn Medical Centre
-
Review titled Wonderful and kind staff
Rated 5 stars out of 5
by Hannah Lloyd - Posted on 19 May 2023
I have been a patient of Blackthorn medical centre for 20 years since I was 10, and over the last 4 years have been dealing with chronic illness. My GP is helpful, kind and encourages me to believe in asking for help. The reception staff are also always so helpful to me, whether it is helping with my prescriptions, or in speaking to a doctor especially when I need it most. My mental health has struggled at times when dealing with pain, but the team here make me feel heard and take a huge weight off me. Never once have I not felt believed or felt like I have not been dealt with with empathy. I can never thank the staff and doctors here enough, for their care and time. I feel ever so lucky and grateful to be a patient here. Thank you.
Visited May 2023
Review titled Blackthorn
Replied on 22 May 2023
Dear Hannah, Thank you so much for kind comments posted on NHS choices. I have passed your kind words to all the team at Blackthorn. Debra Bell Practice Manager Blackthorn Medical Centre
-
Review titled Difficult to obtain services from web
Rated 2 stars out of 5
by Anonymous - Posted on 30 December 2022
I understand there is a huge workload at GP and I am keen on using the self-service function provided if I am not urgent. I found a massive improvement on the webpage and webpage can navigate to different services / requests. I needed to reorder the repetitive medication for my children, but I could not access the page and the page displayed "error 404". This happens to other functions as well. I hope I can use this function in the short future to reduce the dail-in which requires a long waiting time. Thanks.
Visited December 2022
Review titled Blackthorn
Replied on 07 March 2023
Dear patient, Thank you for raising these concerns. We are reviewing our website and we hope this will be up and running properly as soon as possible. Debra Bell Practice Manager