Blackwater Medical Centre
Princes Road, Maldon, Essex, CM9 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled "Google it"
Rated 1 star out of 5
by Peter H - Posted on 08 February 2024
Given the lack of doctors in Maldon moving from this practice isn't really an option, which I would do at the drop of a hat if possible. I don't see a doctor often as I'm reasonably healthy but my blood pressure came up at a recent NHS health check done by an NHS nurse as high. I recorded my readings for a few days & they were high so saw a doctor to report it who did 1 reading & said it was fine despite me having to hold the velcro on the collar tight to my arm as it wouldn't grip properly. I now have my blood test results through & came up as having an issue which I was given a medical name for & told to "Google it". No literally those words. Given that one of the repercussions was apparently blood cancer that was very a very encouraging find on the internet!!
Visited February 2024
Review titled Blackwater Medical Centre
Replied on 16 February 2024
Dear Patient Thank you for your feedback, we are very sorry to see the review you have posted, I have not been made aware of any issues that you encountered, therefore please accept our apologies for the service you have received on this occasion. We would very much like the opportunity to investigate the issues you have raised, but unfortunately we are unable to identify you at this stage. Please either call the surgery so we can discuss your complaint with me or e-mail blackwater.medical1@nhs.net providing further details and we can respond. Many thanks Caroline Hird, Practice Manager
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Review titled Much improved
Rated 4 stars out of 5
by Marion - Posted on 19 December 2023
Getting an appointment I found much easier than before using the call back system. The GP was very thorough,helpful and professional and responded to my questions effectively which gave me confidence. Having been with this practice for 42 years it is nice to see it on the up again after some very frustrating and stressful experiences. Well done Blackwater and I hope the notable improvements prove to be permanent.
Visited December 2023
Blackwater Medical Centre has not yet replied.
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Review titled Post op care
Rated 5 stars out of 5
by ARUN - Posted on 07 August 2023
The first time in 50 years I had to get help from a GP and the service I got from Black Water Medical centre was excellent. I was able to use the call back system to get an appointment and referral to specialist and all the investigations were done promptly. I was lucky enough to use private insurance for the procedure and after care from the surgery was second to none, with answers obtained on the same day following econsult. Ability to book online appointment with a clinician of one's choice is a step forward. Great overall service.
Visited July 2023
Blackwater Medical Centre has not yet replied.
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Review titled Much better access to services
Rated 4 stars out of 5
by Jennifer Hollis - Posted on 07 July 2023
I would like to say that services for me have improved so much. As most reviews there are a lot of negative ones. I always make my feelings known if I am unhappy and always text the practice manager and my problems were resolved. I have have many instances of good and improved practices recently. I have been able to access an appointment and been surprised that there was an appointment available. I like the reduced info when you first ring to get speak to a receptionist. I like the call back option and the advice to keep dailing. My interaction with the pharmacists are a bit hit and miss, sometimes I get really good helpful advice but sometimes I leave after a fruitless conversation and it makes me very upset. Sometimes they are sometimes so kind and other times seem to be obstructive, But perhaps there are operational reasons for the difficult outcome. All in all I am glad To say the service has improved and for my part I am always treated well when dealing with the receptionists. Just one more thing I am not the easiest person to deal with sometimes and I am aware of that. Being a receptionist must be a thankless task sometimes.
Visited May 2023
Blackwater Medical Centre has not yet replied.
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Review titled Virtually impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
It took 40 minutes and 59 times re-dialing just to to the receptionist. Got a telephone appointment with the doctor for the "afternoon". I haven't been contacted.
Visited April 2023
Blackwater Medical Centre has not yet replied.
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Review titled No meds
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
So, knowing my medication takes a week or more to arrive, and needing to make an appointment to speak to a GP to change the dose of this new medication as per a previous visit, I called up and was astounded by the rude receptionist refusing to let me book an appointment because my meds wouldn't run out for another week. Explaining that it's a brand new product on the market, not yet stocked and that my meds are sent by post, meaning it takes a week to get them had no effect whatsoever. The outcome? I had to wait a week, get an appointment, get my prescription changed, order meds and am still waiting on them, a week later, as I tried to explain. So now I have to go through all the side effects again, on a higher dose, because the receptionist there thinks she's a doctor and I've had to be without those meds for a week. This for a new product on the market, which specifically starts on a low dose due to the horrible side effects, so your body can get used to them as the dose is gradually increased. All wasted because of a rude woman who thinks she knows better than the doctors at the surgery. She is obviously not the right person for the job.
Visited March 2023
Blackwater Medical Centre has not yet replied.
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Review titled Unprofessional. Dangerous and beyond a joke!
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I'm an insulin dependent diabetic and because I have been prescribed a certain insulin that they have to order in every time, I'm treated terribly. I've been left without insulin four times in the last three months or so. The last time I explained I would run out over a weekend but went to collect the prescription and guess what? The dispensary hadn't bothered getting the doctor to sign off the prescription! They expected me to go all weekend and the Mon and Tues with no insulin. I then asked the pharmacy what effect that will have on my health and he told me to ask 111 for an emergency prescription. Luckily he had a few of the insulin pens I needed from last time. its not the Doctors, not the reception but the dispensary that let this place down constantly. They are going to kill someone soon if they haven't already. I know I'm not the only who's meds are messed up as my auntie has cancer and they are constantly messing her around too. These people are ment to be 'health care providers' yet they can't provide adequate health care. Its hard enough struggling with chronic illnesses, chronic pain without an ounce of support from the people who are supposed to care for us. I know this doesn't go on at other surgeries as my mum is at a different surgery and unfortunately suffers with many chronic illnesses and she is treated with respect and care. Never having to go without her insulin. Something is seriously wrong here and it needs sorting before something goes seriously wrong.
Visited March 2023
Blackwater Medical Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
I have been trying for over a week to get an appointment for my 7 year old. Despite calling religously from 8am every day I am greeted with a recorded "call queue full" or "sorry all appointments for today have been taken" message. Its stressful and upsetting that is so difficult to get access to a gp or even speak to someone medically qualified. Its not an emergency yet but what if it becomes one due to lack of medical attention? This surgery is horrifically oversubscribed and the appointment system doesnt work. Just 2 surgeries in the whole town and new houses going up everywhere. I am seriosuly concerned and feel like lives are being put in danger. Something needs to change.
Visited December 2022
Blackwater Medical Centre has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
How can all appointments be gone every day 1 minute past 8 for over two weeks of trying. When you manage to speak to reception they are very rude.
Visited August 2022
Blackwater Medical Centre has not yet replied.
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Review titled Improvement is very noticeable
Rated 4 stars out of 5
by Christopher coyle - Posted on 03 August 2022
The new call back system is so much better. I rang on 1st August 2022 and was called back within 40 minutes. The appointment was arranged and my doctor rang me early afternoon. My problem was resolved and my new prescription was ready within a couple of hours. I know the surgery receives a lot of criticism however I am pleased with the care I received. Thank you!!
Visited August 2022
Blackwater Medical Centre has not yet replied.