Blandford Medical Centre
Mace Avenue, Braintree, Essex, CM7 2AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 'Great practice'
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
had a medication review today, the person I spoke to was brilliant in everyway !!!!!!!!!!! very helpful with plenty of good advice & took their time to explain everything !!!!!!
Visited December 2024
Review titled Blandford Medical Centre
Replied on 17 December 2024
Dear Patient, We appreciate you taking the time to review your experience at the practice. I am thrilled that you experience was so positive. Thank you again Caroline Jones Practice Manager
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Review titled Pleasant experience
Rated 4 stars out of 5
by Stephen Eaves - Posted on 04 December 2024
I was asked to review my monthly medication with the practice pharmacy by telephone I received the call at the agreed time and the discussions progressed in a very friendly and efficient manner Being male and averse to all things medical it was a pleasant surprise to have my expectations altered in such a way Thankyou
Visited December 2024
Review titled Blandford Medical Centre
Replied on 17 December 2024
Dear Mr Eaves, Thank you for taking the time to rate your experience. I will pass your feedback to the pharmacist team that carry out these reviews. I am happy that you found your experience with them to be efficient. If you should require any further support please get in touch with our team. Kind regards Caroline Jones Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
The lady was so patient and understanding listen well to me. Also give me great information. Made sure I understood what she was saying and I was happy.
Visited December 2024
Review titled Blandford Medical Centre
Replied on 20 December 2024
Dear Patient, Thank you for reviewing your experience at the practice. I am pleased that you found your interaction to be positive and supportive. Should you require any further assistance please do not hesitate to get in touch with the team. Kind regards Caroline Jones Practice Manager
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Review titled Medication
Rated 4 stars out of 5
by Julia - Posted on 10 December 2024
Lady I spoke to was very helpful, I understood all she said and felt better talking to her. I feel I could do with chatting to someone that sometimes things bring me down from my past, she has referred me and I had a call today from another friendly helpful lady so I’m going to give it a try.
Visited December 2024
Review titled Blandford Medical Centre
Replied on 17 December 2024
Dear Julia, Thank you for your kind review. I am happy that you found our staff to be helpful and that you feel supported. Should you require any further support please do not hesitate to get in touch. Kind regards Caroline Jones Practice Manager
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Review titled Very patient lovely Receptionist
Rated 5 stars out of 5
by Lisa - Posted on 15 November 2024
I called today, Friday 15th november. The receptionist was so patient with me and so helpful. She is a good receptionist and a lovely lady. I forgot her name, so I can't write it in this review. Thank you : )
Visited November 2024
Review titled Blandford Medical Centre
Replied on 18 November 2024
Dear Lisa, Thank you for your review and lovely feedback about the receptionist. I will pass you comments on to the team. Kind regards Caroline Jones Practice Manager
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Review titled They like to mess you about
by Shannon Hulme - Posted on 07 November 2024
Brought my son (11 months old) into the surgery with suspected chicken pox. I asked if someone could take 2 minutes of their time to look at the spots/rash to confirm what it is. Only to be told that the doctor “should call me sometime this afternoon”. What good is that for a rash? All they will do is ask me questions, tell me to come in and then ask me the same questions again. Such a stupid way to get things like this checked. Most of my experiences are, with the receptionists or any of the office staff, are terrible. The nurses and doctors I’ve seen here are mostly lovely, it’s a shame that the front of house team aren’t so lovely. It’s bad enough I get messed about here, but now my child! Not acceptable. A 2 minute job is being dragged out to god knows how long.
Visited November 2024
Review titled Blandford Medical Centre
Replied on 08 November 2024
Dear Miss Hulme, Thank you for your review. Please note that it would be extremely irresponsible of us to allow a potentially contagious patient to remain in the waiting room to be assessed when we have extremely immunosuppressed patients in our surgery every day. We have stringent protocols in place to protect our patients and staff and were your child to have triggered an outbreak amongst the surgery patients or staff this could effectively leave the surgery in a dire situation. Kind Regards Caroline Jones Practice Manager
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Review titled Helpful and patient
Rated 5 stars out of 5
by Gregory cox - Posted on 28 October 2024
I gave Blandford pharmacy a ring this morning on October 28th, and the pharmacist i spoke to couldn't have been more kinder to me explaining about my medication, so, this deserves a massive thank you to Blandford pharmacy, and I also wish to say a massive thank you to Blandford in general for their patience and understanding with me, as my life is more settled now than it once was, so once again, thank you all so much at Blandford, for your understanding and patience and also kindness to me, as I thoroughly recommend Blandford medical centre.
Visited October 2024
Review titled Blandford Medical Centre
Replied on 30 October 2024
Dear Mr Cox, Thank you for your review. I am grateful to you for taking the time to leave these kind comments. Its great to hear that your are doing so well. Please know that we are here to assist you should you need support. Kind regards Caroline Jones Practice Manager
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Review titled Poor GP System
Rated 1 star out of 5
by Gemma - Posted on 15 October 2024
I am someone that is lucky enough to very rarely need to use the doctors. But today I did, I can't believe the hassle just to try to get an appointment. Called the doctors to be told I have to go through Patchs the online consultation service. So I had to log on and start the interaction with an online form, what has happened to actually speaking to people. I put in my symptoms, got asked several questions that were irrelevant, had a reply to say when am I contactable, I put a time I would be available after work from 5pm. So I was expecting a call after that time. A few minutes later I recieved a text to say an appointment had been booked, unfortunately I can't make that time as I have another appointment scheduled that clashes with the appointment given. I called the doctors to ask if I can change the time to which I was told by a unhelpful and miserable receptionist, I would have to start the whole Patchs triage process again tomorrow morning as they can't rearrange an appointment time and I should've made a note on Patchs to state I couldn't make that appointment date or time. Obviously I needed to be a mind reader that they were going to offer an appointment and on that date and time. Patchs only asked what time I was contactable so I presumed I'd get a call. So I now have to take up another Patchs slot tomorrow which is taking it away from someone else that may need it, just so I can try to re arrange the time of an appointment I have already been given. This is a complete waste of resource that could help someone else, when I just need to rearrange a date or time, when Patchs have already made the decision that I need to see a doctor. Every interaction I have ever had with this practice has been nothing but hassle, I'm just lucky its been very few occasions I have needed to use this GP surgery. No wonder people's health is at risk and illnesses are left undiagnosed when it's a complete mission to try to see or speak to a doctor. I know the Nhs do an amazing job but please make it easier for patients to have access to see or speak to a doctor.
Visited October 2024
Review titled Blandford Medical Centre
Replied on 24 October 2024
Dear Gemma, Thank you for your feedback. I am sorry that you have struggled with the PATCHs system, please note that all practices engage with an online triage service now. This ensures patients are booked in appropriately based on clinical need and not just a first come first served basis. This way we can ensure that we have sufficient urgent appointments for patient need. We do ask relevant questions for this process that are important for us to assess your requirements. We will ask when you are free and endeavour to support your request but if you symptoms suggest that you should be seen sooner then we will offer you an appointment regardless of this as we will not delay care that is needed. I agree that once you have been triaged if you choose to decline the appointment offered then reception should attempt to re-book, there would be little need for you to submit a duplicate request the following day. I will ensure reception are all aware of this in future. Since the introduction of PATCHS we have had excellent feedback and compliments regarding the service as patients know that they will have a prompt response from the clinician regarding on going care. I am sorry that you are unhappy with this service but it is a contractual requirement that we provide a triage service to ensure safe and timely booking for each patient. If you would like to contact the practice to discuss this further please do not hesitate to get in touch. You can find our contact and feedback details on our website. Kind regards Caroline Jones Practice Manager
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Review titled Fantastic Nurse
Rated 5 stars out of 5
by Tony Krelle - Posted on 14 October 2024
The Nurse I saw is simply a superb Nurse, nothing is too much trouble, she is friendly, efficient and kind. I would choose to see her every time if I had the option.
Visited October 2024
Review titled Blandford Medical Centre
Replied on 14 October 2024
Dear Mr Krelle, Thank you for taking the time to offer feedback about your recent visit to the practice. Your thoughtful and kind words are greatly appreciated, I will ensure that the partners at the practice are aware of your lovely comments about the nurse you saw. Kind regards Caroline Jones Practice manager
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Review titled Amazing staff
Rated 4 stars out of 5
by Bernadette - Posted on 26 September 2024
I had an appointment today and was greeted by two smiling, helpful receptionists. I then had my appointment which was on time and met a wonderful health care assistant , who went above and beyond. She was knowledge, friendly and put me at ease with the patient being at the centre of care. Exactly what the NHS should represent. Well done Blandford.
Visited September 2024
Review titled Blandford Medical Centre
Replied on 26 September 2024
Dear Bernadette, We are extremely grateful to you for taking the time to rate your experience at the practice today. I will ensure your kind words are shared with the staff members you have mentioned. Kind regards Caroline Jones Practice Manager